“I did not communicate with the driver prior to his arrival. Once he arrived...He said, 'Is that a dog?' I said, 'Yes, he is a service dog.' He said, 'Sorry, no.' I said, 'It is a task-trained service dog accompanying me for a disability. You actually cannot legally refuse to offer service based on my dog - it is against the law.' He said, 'I don't care.' I said, 'You don't care about breaking the law?' He drove off." – Guide Dog User from California, March 2024
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