Anyone who owns a #mantis Q40 #braille display noticing that thumb and routing keys are no longer passed onto #NVDA after the v2.4 update? Lot of cool stuff, but something seems to have gone screwy #screenReader #blind #humanware
I haven't seen any other reports of this yet (I don't have a unit to test with myself) - when did the v2.4 update come out? First, try restarting the PC - sometimes that fixes quirky behaviour. Do let me know if it's still happening
@NVAccess It came out, according to the timestamp Tuesday, 10 December 2024, 21:10:21 GMT. I have not updated but can do so and provide info as needed. Assume hwIo debug logging info would be useful to have? Source: support.humanware.com/en-usa/s… @zersiax
@twynn Thank you, that would be useful (either to us, or to Humanware) - but maybe make sure you've got a copy of the older driver if you need to go back as well.
@NVAccess Oh, uh... they don't let you go back, just like iOS, Android, and practically everything these days which is all sorts of nonsense, but I only have it as a HID-compliant display tangentially for work, and my primary display works without issue even though there's a missing dot. I'll do a before-and-after comparison when i have a chance. @zersiax
@twynn @NVAccess So, over USB, the device still shows up as being a Humanware display and the keys work. On Bluetooth, it's Standard HID braille display and the keys do not work. related, perhaps? I've emailed Humanware about this,as well
@twynn Thanks, this might be getting closer. Looking at our user guide, we just say: "The Brailliant BI and B series of displays from HumanWare, including the BI 14, BI 32, BI 20X, BI 40, BI 40X and B 80, are supported when connected via USB or bluetooth. If connecting via USB with the protocol set to HumanWare, you must first install the USB drivers provided by the manufacturer. USB drivers are not required if the protocol is set to OpenBraille" nvaccess.org/files/nvda/docume…
@NVAccess @twynn hmm, yeah, there's a "TerminalTools" file on the q40's support page which supposedly installs drivers for JAWS 2018 and up, but JAWS already works here without having this installed, and it's really Bluetooth only where NVDA currently has an issue :)
@NVAccess Hmm. The release notes has two possibly relevant entries under the "Other Fixes and Improvements" heading of their release notes: * Apple TV Support: Added compatibility. * Braille HID Ready: Supporting the upcoming release of Android Braille HID Source: support.humanware.com/Site/Fil…
@twynn If it is using HID by default, it may be that it's HID support doesn't include support for the thumb and routing keys? Can you switch to the humanware driver for it perhaps?
@twynn @NVAccess yeah... so humanware support US is more interested in the fact my unit's serial number is European than in actually reading my email and seeing the serial number is likely irrelevant. Oh well ...it's supposedly been forwarded to the European division, I'll report back if I ever hear back from them
I'm about to submit the report myself, not for the routing and thumb keys (because I can't reproduce), but for the inconsistent keybindings between USB vs. Bluetooth. This has become a weekend activity, why? @NVAccess
Report submitted. We will see what they say in result. @NVAccess, do we already have an issue in NVDA about the keybinding issue? Granted the quick reference isn't accurate anyway, e.g., Space+1+3 is not Shift+Tab but rather Home, but I can definitely submit something about the Humanware connection inconsistencies between USB and Bluetooth wit the 2.4 update as needed.
Steps to reproduce: Ensure the Brailliant BI 40X is updated to version 2.4.0_build4201 and connected via Bluetooth (USB not tested as of yet) Try to select HumanWare Brailliant BI/B series as brail...
@NVAccess Second update, it appears Humanware does allow for rollbacks. I rolled back, made a new paring, and upgraded but could not replicate your input key issues: 2.3 release: humanware.s3.us-east-2.amazona…
@NVAccess I got a response from HumanWare, and they just wrote that "[w]e have forwarded your feedback to our developers for investigation." I'm not sure if I'll get anything back from said developers, but will keep you posted.
@twynn @NVAccess lol my feedback got forward to their European division, because my serial number is from Europe. That quite clearly is the deciding factor here :)
@jessewienholts @twynn @NVAccess I haven't installed the problematic update yet. Should I install that first, verify that the issue is happening and then verify the fix? Or should I just install this version and test it? Is it a problem on both ghluetooth and USB?
@simon I just tested and the fix works. I'd just install the new build and make sure that "HumanWare Brailliant BI/B series / BrailleNote Touch" shows up when connecting via Bluetooth rather than "Standard HID Braille Display" in NVDA's Select Braille Display dialog. I was never able to reproduce the input keys not registering, so @zersiax could probably speak better into that issue. @jessewienholts @NVAccess
@twynn @simon @jessewienholts @NVAccess Amusingly that issue got fixed for me when re-pairing bluetooth and resetting the display, so I'm not all that much use but I'll try the fix and see if it doesn't break stuff at the very least :)
NV Access is pleased to announce that version 2024.4.2 of NVDA, the free screen reader for Microsoft Windows, is now available for download. We encourage all users to upgrade to this version. Highl…
@NVAccess yeah it's quite new. I have another person with me here who saw the exact same thing happen, so I doubt restarting will do much but will try. I'll see if I can get a HWIO log at least. The display used according to the Settings dialog is currently "Standard HID Display", I forget if it was more specific before. let me look at logs...
@NVAccess Ok so I can be brief re: the log: alog set to input/output and with the HWIO category enabled shows absolutely nothing when these keys are pressed. I see laptop keyboard gestures, and I see the braille dots being rendered, but the keys on the braille display register nothing at all
NV Access
in reply to Florian • • •Timothy Wynn
in reply to NV Access • • •Source: support.humanware.com/en-usa/s…
@zersiax
NV Access
in reply to Timothy Wynn • • •Timothy Wynn
in reply to NV Access • • •Florian
in reply to Timothy Wynn • • •NV Access
in reply to Florian • • •Florian
in reply to Timothy Wynn • • •I've emailed Humanware about this,as well
NV Access
in reply to Florian • • •NVDA 2024.4.1 User Guide
www.nvaccess.orgFlorian
in reply to NV Access • • •Timothy Wynn
in reply to Florian • • •* Apple TV Support: Added compatibility.
* Braille HID Ready: Supporting the upcoming release of Android Braille HID
Source: support.humanware.com/Site/Fil…
NV Access
in reply to Timothy Wynn • • •Florian
in reply to Florian • • •Timothy Wynn
in reply to Florian • • •Timothy Wynn
in reply to Timothy Wynn • • •Timothy Wynn
in reply to Timothy Wynn • • •Issue: github.com/nvaccess/nvda/issue…
HumanWare driver does not work for Brailliant BI 40X on firmware 2.4.0_build4201 · Issue #17518 · nvaccess/nvda
GitHubTimothy Wynn
in reply to Timothy Wynn • • •2.3 release: humanware.s3.us-east-2.amazona…
Timothy Wynn
in reply to Timothy Wynn • • •Florian
in reply to Timothy Wynn • • •Timothy Wynn
in reply to Florian • • •Post: freelists.org/post/aphmantisch…
Firmware: humanware.s3.us-east-2.amazona…
[aphmantischameleonuser] Hotfix for Mantis - aphmantischameleonuser - FreeLists
www.freelists.orgJesse Wienholts
in reply to Timothy Wynn • • •Simon Jaeger
in reply to Jesse Wienholts • • •Timothy Wynn
in reply to Simon Jaeger • • •Florian
in reply to Timothy Wynn • • •NV Access
in reply to Florian • • •NVDA 2024.4.2 Released
NV AccessFlorian
in reply to NV Access • • •I'll see if I can get a HWIO log at least. The display used according to the Settings dialog is currently "Standard HID Display", I forget if it was more specific before. let me look at logs...
Florian
in reply to NV Access • • •