How do government software systems break—and how can we fix them?
Mikey Dickerson (healthcare.gov rescue, USDS) talks with @patio11 about procurement, crisis engineering, and why modernization plans often make things worse before they get better.
A great listen for anyone in civic tech or public service.
complexsystemspodcast.com/epis…
Fixing government technology, with Mikey Dickerson
Why government software, and service delivery more broadly, is so frequently borked, and how to fix it.Patrick McKenzie (Complex Systems)