A $30 million lesson in what can happen if you don’t involve users in software updates, when you rush to market, and when the platform on which you rely doesn’t allow users to self-service by rolling back to a working version.
arstechnica.com/gadgets/2024/0…

Good job, Sonos! How much more will it cost to buy back trust?

#UX

Sonos’ $30M app fail is cautionary tale against rushing unnecessary updates

Sonos is delaying two hardware releases because of the app's problems.

^{Ars Technica}