Today I got to speak at the accessible banking conference in Brussels, organised by the European Blind Union and AccessibleEU, on a panel about making banking services actually work for everyone. I was joined by @ErikGustafsson and @DanielGoransson from #AxessLab, Hendrik Bourgeois from #Mastercard, and moderator Anna Martin from #BEUC. Axess Lab kicked things off with a fantastic demo of a public touchscreen that starts speaking as soon as you explore it with your finger. That alone could solve a lot of the problems blind people face with lockers, kiosks, and terminals that currently rely only on visuals. We talked about how inaccessible systems arenât just annoyingâtheyâre risky. If you have to tell your PIN to someone else just to pay, somethingâs seriously wrong. Another strong point was that accessibility isnât something you can just add on at the endâit has to be part of how teams work, from product design to customer support. Otherwise, it just doesnât stick well.
@miki holding a finger can trigger tts. it doesn't need to echo your results, only instructions for generating the PIN. Lots of potentialities for feeding that back: vibrations, counting taps, tonnes of workarounds.
@cachondo Do you think those complicated input methods would be usable by e.g. your average Blindshell user? Think 60-year-old, can sort of figure out tech when their nephew teaches them how, has always paid with their credit card, but isn't good about following complex instructions.
@miki Some of them, perhaps. In the UK, contactless payments have significantly overtaken Chip and PIN for in-store transactions. Contactless payments accounted for 76% of debit card transactions and 63% of credit card transactions last year, for example, reducing the necessity for PIN in many instances.
@miki haptics? Essentially buzz everytime you shift from one number to the next so you can map out the keypad, then painstakingly enter the four digits? Not great but like you I can't really think of another way. I actually soft-ran into this with an in-flight entertainment system the other week, it had a screen reader but I had no 3.5mm headphones to set up bluetooth :)
MikoĆaj HoĆysz
in reply to Jakob Rosin • • •Genuine question.
How would you solve PIN entry on touchscreens, especially in a world where 3.5mm headphones are no longer ubiquitous?
This really puzzles me, and I feel like I have no good solution here.
Sean Randall
in reply to MikoĆaj HoĆysz • • •MikoĆaj HoĆysz
in reply to Sean Randall • • •Sean Randall
in reply to MikoĆaj HoĆysz • • •In the UK, contactless payments have significantly overtaken Chip and PIN for in-store transactions. Contactless payments accounted for 76% of debit card transactions and 63% of credit card transactions last year, for example, reducing the necessity for PIN in many instances.
MikoĆaj HoĆysz
in reply to Sean Randall • • •@cachondo Don't you guys require PIN above certain amounts?
The EU does, at least if you;'re not using ApplePay.
Sean Randall
in reply to MikoĆaj HoĆysz • • •MikoĆaj HoĆysz
in reply to Sean Randall • • •@cachondo At least they fixed GooglePay to be exempt too. It used to require PIN, just like normal cards.
I had a standing recommendation never to buy Android if you wanted to do cashless payments because of this.
Erik Gustafsson Spagnoli
in reply to MikoĆaj HoĆysz • • •Florian
in reply to MikoĆaj HoĆysz • • •