I installed Microsoft Office back In May when I got access to it for free through my college enrollment. I haven't been able to start excel this entire time. Over this past six months, I've probably spent 15 or 20 hours trying to solve this while putting up with Google Sheets in the meantime. It turned out that the problem was that the graphics driver installed by Apple Bootcamp was buggy and needed to be updated.
I never would have thought to suspect a driver issue if I hadn't contacted the Microsoft Disability Answer desk. When I first opened their page Inside the Be My Eyes App, I was somewhat disappointed to be taken into a chat with Be My AI. I really like that feature in general, but I was expecting to speak with a person. I'm sure glad that I gave it a chance. Since no other apps were having issues, I was shocked when updating the driver fixed this. Windows is weird, y'all.
Since this driver was installed by the Bootcamp Utilities, I would have thought that Apple Software Update would have kept it current. I see it pop up every now and then, so it is running but not doing anything. Failing that, Windows Update should have been handling this. Nope and nope. It hadn't been touched in two years. I had to download it manually from the Intel support site. Now I have to check all of my drivers by hand one at a time. Yay!
Having drivers 2+ years out of date is a fantastic way to get hacked. Both Apple and Microsoft dropped the ball spectacularly on this one. Ugh. #HeadNova #GetItTogether
Justin Ekis
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Justin Ekis
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Justin Ekis
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