this is just normal internet business. When I worked at a smaller ISP/datacenter we had contracts with customers promising uptime and if we failed even because our own upstream providers had outages, we had to refund/credit based on the contracts.
Now the place I work for has huge contracts with Amazon and CloudFlare. I am not sure about the CloudFlare situation, but Amazon has refunded us hundreds of thousands of dollars for outages.
feld
in reply to G0rb • • •vampirdaddy
in reply to feld • • •Refund, penalties, or damages?
At least false advertising.
feld
in reply to vampirdaddy • • •this is just normal internet business. When I worked at a smaller ISP/datacenter we had contracts with customers promising uptime and if we failed even because our own upstream providers had outages, we had to refund/credit based on the contracts.
Now the place I work for has huge contracts with Amazon and CloudFlare. I am not sure about the CloudFlare situation, but Amazon has refunded us hundreds of thousands of dollars for outages.
So it goes.