in reply to NV Access

@NVAccess I really can't as I don't know what happened. I was working on someones computer, helping them get things set up. it is a new computer for them. she made a portable copy of her NVDA from her old laptop, and she went to install it onto the new laptop, and this arror was popping up. we had to go delete the folders for the addons in appdata\roaming\nvda\addons, and that fixed things when she restarted her NVDA.