This is a valuable article for those who are involved in any way in online spaces (read: all of us). I'm looking forward to reading the research paper. Some of their findings:

1. Members Don’t Leave After Experiencing Toxicity
2. Online Toxic Behaviors Are Not Isolated Incidents
3. Toxicity Stems from Culture, Not a Few “Bad Apples”
4. Rivalries Don’t Boost Communities — They Tear Them Apart
5. Self-Moderation Is Not Enough to Keep Toxicity at Bay

#CommunityManagement

hbr.org/2024/11/why-moderators…

Why Moderators Can’t Protect Online Communities on Their Own

An analysis of 18 years of data on user behavior and its moderation reveals that the failure stems from five common misconceptions about toxicity.

^{Harvard Business Review}