Venting because I am so upset. My extended family and I have had a vacation planned for almost a year. In February, we rented and paid for a huge Chevy suburban or similar #Avis for our 7 people, plus all our luggage. They called us YESTERDAY afternoon (less than 24 hours before scheduled pickup) & said they don’t have the vehicle we rented and paid for. They offered a smaller SUV, which will not hold 7 adult bodies comfortably or more than 2 suitcases.