Maybe someone should tell senior management in some services that DO use performance metrics (translators are not the only ones).

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The first two recommendations in the report call on Statistics Canada to explore and report on the development of a “productivity measurement program” for the public service, and for agencies to develop productivity metrics for departments and agencies that provide direct services to Canadians.

“Without reliable data, it is difficult to assess the effectiveness and efficiency of government services or identify areas for improvement,” the report said.

The president of the Professional Institute of the Public Service of Canada said productivity cannot be improved by productivity measurement alone.

“We don’t build productivity through distrust and surveillance. I think that it’s two things that productivity depends on is having trust and faith in the work everyone does,” Sean O’Reilly said on Tuesday.

He says public servants are already dealing with understaffing, outdated technology and paperwork, and those problems won’t be solved by performance tracking.

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The Treasury Board of Canada Secretariat says it is not considering four of the recommendations from the task force, including measuring productivity across the public sector.

#cdnpoli

ctvnews.ca/ottawa/article/fede…

Federal government should report on ‘underperforming’ public servants, measure productivity: report

The federal government should measure productivity in the public service and publish annual reports on “underperforming” public servants, according to a new report on public service productivity.

^{Josh Pringle (CTVNews)}