@ppatel Curious to know this too.

@FreakyFwoof There are issues like in-car controls such as door locks or emergency situations that couldn't be controled by the passenger that also needed to be worked on. I'm not sure if anything got done by the org.

@ppatel @FreakyFwoof A lot of the things can be controlled from the app. you can eeven ask the card to pull over. There is a communication line with the help center where they can take control over the car functions. You can ask the car to play a sound to help you locate it. There is still an issue of the car not stopping right next to you, but the app does provide an accessibility toggel where you can ask Waymo to stop as close as possible. (1/2)

In the ride I took yesterday the car stopped literally few paces away. You can lock and unlock the car from the app. It's leaps from what it was just a few years ago. (2/2)

good to hear you had a good experience, and that the app is better than years back. I did hear of a recent story where one got stuck in a parking lot, and kept going around and around for several minutes.

@mreumann Just like people sometimes! LOL

yep, though it took the customer service reps a few minutes to actually get it to stop. they couldn't gain access at first, or so the report I saw said. the passenger was getting a bit nervous, from the video he posted.

@mreumann Yeah, I was joking, of course. I assume they are learning from each such incident.

I thought you might have been joking. yep, I hope so, but it sounds like they did fix the issue in about 5 minutes or less.