7 years later and I still really don't like Discord man. I use it because other people use it and that's all.
Why? Well, consider an app that is known to introduce (even if temporarily sometimes), quirky accessibility bugs. Now imagine that same app shoehorning updates each time you launch and you cannot downgrade if it breaks. Then, imagine if when you complained, you got redirected to the metaphorical recycle bin chat bot thingy that tells you to reinstall the app and have a good day. Pair this up with accessibility quirks that have existed for years at this point, and you get an idea of how valued you are as a customer. Finally, the icing on the shitcake: imagine that while all of this happens, you get random popups or elements on screen that beg you to pay a monthly subscription, or show ads for promoted games and content. In your chat app.
I don't get the impression of, "We really care about you and hope you have the best experience possible." Instead, I imagine them being like, "Well, suck it up. We've got the monopoly and all your friends, so you're just gonna deal with it anyway. That makes us money. We might fix it later."