I have started using @Tutanota and I am pretty satisfied with it except for a big issue, which might be a big barrier for many people.
You cannot import email unless you buy the Legendary subscription. I bought Revolutionary, and what a surprise!
I have to say now, if you go to Pricing in the website, there is no mention to that. In fact, when you try to import (only possible in the desktop app) you get an invitation to change to Legend, with the same information, so you cannot say what is happening. If you go to the help center (Support), there is no information in the Import sections about the account level.
In fact, I'm currently unable to find the page where Tuta explains that by the moment only Legend accounts can import email.
I totally understand that migrating accounts can be an important overhead for Tuta now. I also see email importing like a critical feature. It should be included in all paid subscriptions. Maybe limiting the migration size or rate, but it should be present.
And, in any case, it should be clearly stated in all the help pages. Now I have an odd and not very positive feeling about Tuta, like this company was hidding very relevant information when offering their products. I'd like to import my old emails, but I really do not need the Legendary subscription. Indeed, I might accept paying an entry price enabling me to migrate my old account.
I have to say, you need to take care of the help system too. For instance, in the "forward email" section, you show links with further information about activating email forwarding from different providers, but these pages are only comparisons between Tuta and the other providers, there is no explanation about email forwarding.
#Tuta #EmailImport #drawbacks
You cannot import email unless you buy the Legendary subscription. I bought Revolutionary, and what a surprise!
I have to say now, if you go to Pricing in the website, there is no mention to that. In fact, when you try to import (only possible in the desktop app) you get an invitation to change to Legend, with the same information, so you cannot say what is happening. If you go to the help center (Support), there is no information in the Import sections about the account level.
In fact, I'm currently unable to find the page where Tuta explains that by the moment only Legend accounts can import email.
I totally understand that migrating accounts can be an important overhead for Tuta now. I also see email importing like a critical feature. It should be included in all paid subscriptions. Maybe limiting the migration size or rate, but it should be present.
And, in any case, it should be clearly stated in all the help pages. Now I have an odd and not very positive feeling about Tuta, like this company was hidding very relevant information when offering their products. I'd like to import my old emails, but I really do not need the Legendary subscription. Indeed, I might accept paying an entry price enabling me to migrate my old account.
I have to say, you need to take care of the help system too. For instance, in the "forward email" section, you show links with further information about activating email forwarding from different providers, but these pages are only comparisons between Tuta and the other providers, there is no explanation about email forwarding.
#Tuta #EmailImport #drawbacks
