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The fact that the general consensus on #GNOME among Linux users seems to be hatred or distrust based on blind misinformation is unsettling. We really can’t just dismiss everyone as “trolls”. We absolutely need better public relations and coordination with the Foundation, because right now, we are letting bad faith actors dictate the direction of all discussions of the project.
in reply to kramo

Community management.

Its work, and someone should be being paid to do it professionally.

The brief is simple, work out who is the expected constituency of gnome software and actively include those voices in the entire stack of development. Build community and if possible, economy between the workers and the users.

Ignoring users is useful for solving some sets of problems, but creates many long term social issues. Gnome is not the only project with this problem.