Don't miss Marcy Jacobs, Maryland's Chief Digital Experience Officer, on The #CXTippingPoint podcast!

She shares insights on building user-centered digital government, from her work at USDS/VA to Maryland's new Digital Service team. It's all about designing services around people.

Listen now: dorrisconsulting.com/thecxtipp…

#GovTech #CX #CustomerExperience #DigitalGov

The CX Tipping Point Podcast | Dorris Consulting International

The CX Tipping Point Podcast, hosted by Martha Dorris, is the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.

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Enjoyed presenting on Day 1 of Drupal GovCon -- Data Analysis of Drupal, Government and Best Practices

TLDR: Drupal is doing better than average, based on most CrUX Core Web Vital evaluations, but we still need to do better for CX.

As a community we can work to improve these scores and improve the digital experience of .gov sites.

docs.google.com/presentation/d…

#DrupalGovCon #GovCon #DC #DigitalTech #Data #GoogleLighthouse #accessibiity #Performance #CX #government #Drupal

Data Analysis of Drupal, Government and Best Practices

Data Analysis of Drupal, Government and Best Practices Drupal GovCon, August 13, Data Analysis of Drupal, Government and Best Practices Digital.gov’s Site Scanning Program is tracking 26,000 publicly available federal .gov websites.

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