I don't feel like this puts much of a dent in my opinion of the situation, personally. Committing to fixes seems like the bare minimum, and they seem painfully unaware of how bad the experience is right now, so I'm not sure if I trust them to actually release a usable produt in late May. Meanwhile, tons of people will not see these discussions and will update their apps, only to find them nearly unusable. If they can't do the bare minimum to get the app to a usable state for us, it shouldn't be released at all. There's no way they don't have the technical resources to delay this by a few days so they don't end up leaving users with a brick. If the app were a standalone product, I wouldn't care; but it's an app that acts as a gateway to potentially thousands of dollars of tech. Any more than 0 days of unusability is completely inexcusable from a company like Sonos, and they should either be delaying the release or issuing affected users with some level of compensation. This isn't some independent basement developer who made a dumb mistake, this is Sonos.

@simon Yup, still a debacle, still not acceptable. But we are where we are, and we have to get them to move forward quickly.

@simon Thanks Jonathan for all your efforts.