Interesting episode on the Service Design Show. Sloan Leo Cowan touches on the issues of power & the importance of building with communities. They take on the role of the designer & highlight approaches to facilitating involvement & ownership. #ServiceDesign #Facilitation #Design #OpenSource

youtube.com/watch?v=WIt998YvN7…

Stop designing WITH your users! There is a better way. / Sloan Leo Cowan / Ep. #217

There's a problem with the current design process that often goes unnoticed... A problem that can lead to less-than-ideal outcomes or, even worse, harm certa...

^YouTube