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Here's a video I want to age like curdled milk. Age so quickly it's out-of-date a week after it's made. The issues I've outlined here should be fairly simple fixes if they follow Apple's accessibility guidelines, so here's hoping someone at Floatplane Media can get some eyes on this.
I've tried to be as fair as possible, not just to make a 'bitch and ditch' style video, and to showcase the issues I have.
Please boost if you have an interest, or know that it can potentially reach someone who can make a difference.
Not my cup of tea to ask for those under normal circumstances, so I will not be making a habit of it.
Thanks.

#Accessibility Issues With #Floatplane (from a #VoiceOver Perspective) youtu.be/2sZTsrek08M


Accessibility Issues With Floatplane (from a VoiceOver Perspective)

I've never made a video I wanted to age as badly as this one, but needs must.There are some glaringly obvious issues with LTT's Floatplane app for iOS if you...
YouTube
#Accessibility #voiceover #floatplane
This entry was edited (7 months ago)

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in reply to Andre Louis

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Pitermach

So, that play and close button, they’re actually completely unlabeled which makes it even worse. The only reason you hear “play” and “Close” there is because VoiceOver is doing its image recognition magic and guessing by how the graphic looks like (you can tell by the ding sound that goes with the announcement). If someone has this turned off, or the feature just broke randomly (which I’ve seen it do sometimes requiring a redownload of the models or a phone restart), you’d just get a click on those and nothing else.
in reply to Andre Louis

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Pitermach

Oh yeah, that feature saved me so many times it’s not even funny. That’s why I pointed it out, if you can get in contact with a higher level tech support, or if you see this anywhere else in the future you want to tell them those buttons are just straight up unlabeled and need fixing. And yeah, you were. I find screen recordings do often help with situations like this.
in reply to Andre Louis

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Talon

@pitermach my only complaint with the video I suppose is you were, in my opinion of course, maybe a little too nice at the beginning. You said multiple times that you're just trying to give constructive critique. I'd have probably just said hey floatplane, I'm a paying customer and as a blind person I have a few issues with your app. If you could fix them, that'd be really great.
Instead they just kinda... gave you a refund? I understand that this is probably some support misunderstanding but like... to an accessibility issue? That feels super tone deaf. lol. Come on LMG. You can do better than this! We know you can! You know we exist, you made a video including accessible Linux! Big sad puppy eyes
@Pitermach
in reply to Andre Louis

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Robin Kipp

@talon @pitermach Nothing wrong with being overly polite as far as I’m concerned, unless the company in question has clearly demonstrated that they don’t have a care in the world for accessibility. That person who offered a refund might just have been an underpaid support rep trained to resolve most situations of customers expressing some sort of negative experience with the app in this very manner.
@Pitermach @Talon
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