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A severe #accessibility issue I've seen very few people talking about is the widespread adoption (in my country at least) of touch-only card payment terminals with no physical number buttons.

Not only do these devices offer no tactile affordances, but the on-screen numbers move around to limit the chances of a customer's PIN number being captured by bad actors. In turn, this makes it impossible to create any kind of physical overlay (which itself would be a hacky solution at best).

When faced with such a terminal, blind people have only a few ways to proceed:

* Switch to cash (if they have it);
* refuse to pay via inaccessible means;
* ask the seller to split the transaction into several to facilitate multiple contactless payments (assuming contactless is available);
* switch to something like Apple Pay (again assuming availability); or
* hand over their PIN to a complete stranger.

Not one of these solutions is without problems.

If you're #blind, have you encountered this situation, and if so how did you deal with it? It's not uncommon for me to run into it several times per day.

why do you think this is not being talked about or made the subject of action by blindness organisations? Is it the case that it disproportionately affects people in countries where alternative payment technology (like paying via a smart watch) is slower to roll out and economically out of reach for residents?

#Accessibility #blind

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in reply to James Scholes

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miki

@bermudianbrit @FreakyFwoof We have a similar system here, not just for withdrawals, but also for payments, both online and in-store.

It's not as universal as debit cards in store and "fast transfers" online, but it's pretty widely available.

I'm very much a fan, it's the only way to do secure payments on insecure / untrusted devices, e.g. when you want a sighted person to pick something that "looks good", and it's just easier if they make the purchase.

@Matthew J @Andre Louis
in reply to James Scholes

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miki

@bermudianbrit @FreakyFwoof We have a similar system here, not just for withdrawals, but also for payments, both online and in-store.

It's not as universal as debit cards in store and "fast transfers" online, but it's pretty widely available.

I'm very much a fan, it's the only way to do secure payments on insecure / untrusted devices, e.g. when you want a sighted person to pick something that "looks good", and it's just easier if they make the purchase.

@Matthew J @Andre Louis
in reply to James Scholes

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Pitermach

The solution I've been using and recommending is apple Pay/Google pay, but it's not ideal like you said especially for people not used to smartphones. In Europe the issue was raised IE by the european blind union, and the european accessibility act now requires these terminals to be accessible. Manufacturers are slowly implementing this, just yesterrday I heard that the Android-based terminals from Global Payments using the Nucleus software have an accessibility mode that seems to work OK, but for example the Polish branch of GP has their own separate software so things are still patchy. Some manufacturers are also providing physical keypads for their terminals.
in reply to James Scholes

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José Manuel Delicado

los terminales táctiles son un problema para nosotros, estoy deacuerdo. Siempre he pagado con Apple Pay para evitar introducir el pin. De hecho, ese es uno de los motivos que me llevaron a comprar un Apple Watch cuando cambié a un iPhone con Face ID. Hasta ahora, todos los terminales que he conocido aquí en España tienen contactless. Supuestamente, la European Accessibility Act tiene en cuenta estos terminales, pero todavía no he visto uno accesible.
in reply to José Manuel Delicado

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Óscar Gorri

@jmdaweb Yo sí que lo he visto y no está nada mal. Los de comercios que tienen la pasarela de Caixabank son accesibles. Va bien incluso para el pago con Apple Pay ya que antes de que puedas acercar el dispositivo te dice la cantidad a pagar. Lo que no he probado es a marcar el pin de la tarjeta. Si tienes algún comerciante de confianza que te permita probarlo y que tenga ese terminal de Caixabank dile que toque dos veces el icono de una persona con bastón que hay en la parte inferior de la pantalla.
@José Manuel Delicado
in reply to Iván Novegil

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Óscar Gorri

@inovegil @jmdaweb Teóricamente, la activación la debe hacer el comerciante una vez introducido el importe a cobrar. Funciona así. El comerciante prepara el cobro antes de que el cliente introduzca la tarjeta y una vez pone el dispositivo en espera de recibir la tarjeta es cuando ha de activar la accesibilidad y ofrecer el datáfono al cliente.
@José Manuel Delicado @Iván Novegil
in reply to Óscar Gorri

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Iván Novegil

@tiflonet @jmdaweb ya, pero la EN301549 requiere que las características de accesibilidad se puedan activar mediante mecanismos compatibles con la necesidad que satisfacen, en este caso acceso sin visión. Aunque quizá debiera, ni en la versión actual ni en el borrador de la 4.1.0 hay ninguna excepción. Si el producto tiene documentada la característica de lector de pantalla, un ciego debería poder activarlo de manera autónoma.
@José Manuel Delicado @Óscar Gorri
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