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Protect your info online folks and don't expect much from AirBnB if you get a fraudulent charge from them on your card!

I recently saw an AirBnB purchase on my credit card. I did not make it. $CAD466 for a reservation in London. I have never even had my CC connected to AirBNB and my account is secure. It was obviously made by someone who got my CC info.

I saw it a couple days after the transaction but it was still pending on my statement. So I called my bank (VanCity) and they asked all the right questions, removed the "token" for AirBNB so other transactions couldn't be made, and encouraged me to contact ABNB, screenshot any communications, and try to get them to reverse the transaction.

I had three conversations with ABNB. The first, text chat, I explained the situation, they were receptive but it ended without any resolution.

After waiting a few hours for a response, I called ABNB for another conversation. This one ended with them agreeing, verbally, to refund the amount in 24-48hrs.

However, immediately after the end of that conversation, they sent an email, attached here, where they argued, without evidence, and despite the fact the support person said it was someone in Montreal named James, (I know no one in Montreal named James!) that the most likely explanation was that it was a friend or family
member. 😡 They would not refund.

After I sent a spirited reply demanding evidence they said they would only give it under supeona or a police investigation!! 🤯 (full text in image alt)

So ya hey AirBnB: Suck it.

I have gone back to my bank to have the number deactivated and put in a charge dispute. It could take up to 3 months for the charge to be refunded!
#Privacy #Fraud #AirBnB #CreditCards #VanCity

A screenshot of the first email from AirBNB: Hi Christopher, Thank you for your patience as we looked into your question about a suspected, unauthorized charge on your credit card. Often, apparent unauthorized charges result from another person (usually a close friend or family member) using your credit card unintentionally. Our investigation into this charge led us to conclude that this is what occurred in this instance. As a result, we will not be able to refund this charge. We recommend getting in touch with anyone you may have given your credit card details to in the past. Additionally, we would suggest contacting any friends or family members who have an Airbnb account that you've traveled with on Airbnb previously—if you added your payment credentials on another account and decided to save these credentials for future use, this could be what caused the unexpected charge. If you have any further questions or concerns, just reply to this message. We're here to help!
A screenshot of the final email from AirBNB says: Hi Christopher, Thank you for your reply. We understand your concerns, but please rest assured that a full and thorough investigation has been carried out on the disputed charge. As outlined in the previous message, a refund cannot be issued in cases in which we believe a friend or family member who has access to your payment method has used it unintentionally. Unfortunately, we're unable to release any information regarding the reservation or the user accounts involved without a formal request, such as a subpoena, from a government agency or law enforcement. If a government agency or law enforcement contact us regarding this issue, Airbnb will fully cooperate with their requests. We again recommend getting in touch with anyone you may have given your credit card details to in the past. Additionally, we would suggest contacting any friends or relatives who have an Airbnb account that you have traveled with on Airbnb previously—if you added your payment credentials on another account and decided to save these credentials for future use, this could be what caused the unexpected charge.
#privacy #fraud #airbnb #creditcards #vancity

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