A: "Hey I just noticed that on your website, feature X doesn't work"
B: "Oh really? Thanks for reporting we'll fix that"

a: "Hey I just noticed that on your website, feature X doesn't work for #screenreader users and hasn't for over a year"
B: "It's very important to us and is on our roadmap, thanks for reporting baii"

If you work in, or need, #accessibility you'll be intimately familiar with this frankly embarrassing situation. If you're a #developer, let this be your trigger to educate yourself on the doubtless extensive docs your UI toolkit of choice (yes, that includes #react and #html) maintains on accessibility so you don't have to send that response and make a human being feel like they don't belong to society, because there's a non-zero chance that's EXACTLY how someone might read such a dismissal. I woke up to three such emails today and I think I'm done with advocacy today before even starting my day. Shit's depressing as all fuck. How's your day? :)