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My issue is hopefully resolved as I did reach a human. Instead of becoming unlady like I decided to channel my energy into goodness and I will go to the top as my daddy taught me and the senior vice president of #Accessibility at #Xfinity will be receiving my feedback so they can fix the horrible issues with their chat from a #Blindness perspective as it is difficult to find the newest messages when using any #ScreenReader. Anyone care to join me in this pursuit, feel free.
#Accessibility #screenreader #blindness #xfinity
in reply to Robin Frost

David Goldfield
David Goldfield
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I wish you the best with this. They should ideally have headings separating each message and the incoming messages should be announced.
in reply to David Goldfield

Robin Frost
Robin Frost
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@DavidGoldfield Thank you, I wish me the best with this as well. So far, I can’t seem to get myself in touch with anyone of great consequence in Accessibility. But I certainly have made it known to everyone else. And I agree they should have but so far in my experience, they didn’t design it in that fashion. Oh well.
@David Goldfield
in reply to Robin Frost

David Goldfield
David Goldfield
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The chat UI has gone through a few changes. The last time I remember working with it you did at least hear the last incoming message. It's honestly difficult for end users to get in touch with the accessibility team and I think that the best way to do so is to file a complaint with the accessibility call center as that may get pushed to the team that actually interfaces with the developers of the apps.
in reply to David Goldfield

Robin Frost
Robin Frost
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@DavidGoldfield Yes, I did that on Thursday, but I am not sure the lovely man who took my call fully understood what I was trying to communicate to him
@David Goldfield
in reply to Robin Frost

David Goldfield
David Goldfield
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Have you reached out to Tom W. on Twitter/X? His handle is @twlod I don't know how often he logs onto X but it's worth a try.
in reply to David Goldfield

Darrell Hilliker 👨‍🦯♾️📡
Darrell Hilliker 👨‍🦯♾️📡
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@DavidGoldfield You might also want to check and make sure that a case was actually open for your issue. Ask for the case number. Once you have that, it is easy evidence as you escalate the issue. Without a case, you’re kind of just stuck, explaining it over and over and over again. Good luck.
@David Goldfield
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