It is not like me to complain out here in social media land. But I feel it's time that I relay my experience with Envision, their customer service and the Solos glasses.
I received my glasses last Thursday. I was extremely excited as the product seemed like something that would work well for me. I watched all the videos, attended the webinars and read the user manual in advance.
I paired my glasses after charging them but after waiting for 3 hours, the glasses would not recognize the camera.
OK. I sent a message to customer service. I got the usual canned response that they would get back to me.
I got another copy of the user manual from customer service. I decided to ask how to return the glasses because there are no return instructions on the site or in the user manual. I did what was asked and contacted customer service to get the instructions.
The usual canned response ensued with another copy of the user manual.
After another much more firm email I was given a meeting with Karthik Cannan, who is one of the developers. After showing him that the glasses were, in fact, not working, he stated he needed to contact Solos in Hong Kong and would contact me within a few hours.
Well, many hours have passed. This meeting was on Monday and I've heard nothing since. I again emailed customer service, as well as a direct email to Mr. Cannan got the canned response but nothing more.,
This was not a small purchase. If this is the way a company treats people who have purchased products from them then I can't recommend anything they do, even if the product eventually works. All I want is to return the glasses, get my refund and be done with it. No harm, no foul. I hope to get this resolved soon or I'll be forced to report Envision to the Better Business bureau and take legal action. #LetsEnvision
I received my glasses last Thursday. I was extremely excited as the product seemed like something that would work well for me. I watched all the videos, attended the webinars and read the user manual in advance.
I paired my glasses after charging them but after waiting for 3 hours, the glasses would not recognize the camera.
OK. I sent a message to customer service. I got the usual canned response that they would get back to me.
I got another copy of the user manual from customer service. I decided to ask how to return the glasses because there are no return instructions on the site or in the user manual. I did what was asked and contacted customer service to get the instructions.
The usual canned response ensued with another copy of the user manual.
After another much more firm email I was given a meeting with Karthik Cannan, who is one of the developers. After showing him that the glasses were, in fact, not working, he stated he needed to contact Solos in Hong Kong and would contact me within a few hours.
Well, many hours have passed. This meeting was on Monday and I've heard nothing since. I again emailed customer service, as well as a direct email to Mr. Cannan got the canned response but nothing more.,
This was not a small purchase. If this is the way a company treats people who have purchased products from them then I can't recommend anything they do, even if the product eventually works. All I want is to return the glasses, get my refund and be done with it. No harm, no foul. I hope to get this resolved soon or I'll be forced to report Envision to the Better Business bureau and take legal action. #LetsEnvision
