Attention all #remoteIncidentManager technicians who may be assisting end users running macOS Sequoia:
Recent changes in macOS Sequoia have created some challenges for our Remote Accessibility Module, which allows seamless assistance without revealing the technician’s disability.
Due to changes in how #VoiceOver settings are managed in macOS Sequoia, visually impaired technicians may experience issues that disrupt their ability to perform tasks discreetly. We’ve identified these problems and are working with Apple’s Accessibility team to find a long-term solution, but we need your help to make sure this critical issue is prioritized.
If you’ve experienced difficulties using RIM on macOS Sequoia, we encourage you to contact Apple’s Accessibility department - accessibility@apple.com - and politely but firmly advocate the prioritization of a reliable API that allows for safe, controlled adjustments to VoiceOver.
Spread this message far and wide! Together, we can push for better accessibility and maintain the tools that empower visually impaired professionals, while fully preserving their dignity by preventing non-consensual disclosure of disability. Accessibility is a right to inclusivity, and true inclusivity in this case must allow for the fair and equal treatment of visually impaired technicians in this stage of the support process.
#accessibility #inclusivity