Did a loved one receive a new computer under the tree? Our #RemoteIncidentManager can allow you to connect to their computer from wherever you are. Configure it to their liking, install software, and fix any problems that arise, all as if you were right in front of the machine! RIM's new AI Tools capability is ready to assist you with any questions you may have along the way.
Free, unlimited access will run through January 2nd, 2025!
getrim.app
#accessibility #inclusivity

Happy Holidays from Pneuma Solutions!
During the holiday season, finding a computer under the tree is all fun and games. That is, until disaster strikes mere hours following the family gathering with the technical wizard that can fix anything. We at Pneuma Solutions have just the solution for you!
From now through January 2nd, any technical wizard can download our critically acclaimed #RemoteIncidentManager on their Windows or macOS computer, sign up for a controller account, and try all of its capabilities free of charge.
But wait, there’s more! Sometimes, even the best tech gurus need a lifeline. Last month, we introduced the AITools feature, offering you one-stop access to all of the world’s assistive technology helper bots. This 12 day RIM free-for-all additionally opens up the AITools feature, allowing you to explore this cutting edge new capability. Get those hard questions answered in seconds, get those tech problems solved in minutes. Everyone wins, and for a full twelve days, it doesn’t cost a dime!
What are you waiting for? Download RIM today!

Attention all #remoteIncidentManager technicians who may be assisting end users running macOS Sequoia:
Recent changes in macOS Sequoia have created some challenges for our Remote Accessibility Module, which allows seamless assistance without revealing the technician’s disability.
Due to changes in how #VoiceOver settings are managed in macOS Sequoia, visually impaired technicians may experience issues that disrupt their ability to perform tasks discreetly. We’ve identified these problems and are working with Apple’s Accessibility team to find a long-term solution, but we need your help to make sure this critical issue is prioritized.
If you’ve experienced difficulties using RIM on macOS Sequoia, we encourage you to contact Apple’s Accessibility department - accessibility@apple.com - and politely but firmly advocate the prioritization of a reliable API that allows for safe, controlled adjustments to VoiceOver.
Spread this message far and wide! Together, we can push for better accessibility and maintain the tools that empower visually impaired professionals, while fully preserving their dignity by preventing non-consensual disclosure of disability. Accessibility is a right to inclusivity, and true inclusivity in this case must allow for the fair and equal treatment of visually impaired technicians in this stage of the support process.
#accessibility #inclusivity

Today, Aira has announced a landmark partnership that will make the process of receiving remote technical support even more accessible! By deploying our critically acclaimed #remoteIncidentManager across their team of agents dedicated to providing top notch visual interpretation, Aira explorers will now be able to effortlessly connect to an agent for help with any inaccessible task with nothing more than a simple keyword! Download RIM on your Windows or macOS machine today, it's completely free! getrim.app
Soon, receiving computer assistance through Aira will be more accessible than ever!
Read the announcement from @AiraVI for more information:
aira.io/new-integration-free-r…

It's time to experience a never-before-seen level of independence in the field of remote technical support! Our critically acclaimed #RemoteIncidentManager is completely free from now through July 18th! Need to access your home desktop from your laptop while at the conventions? Need to provide some technical support to friends and family? Download Remote Incident Manager on your Windows or macOS machine and witness the power of fully accessible, cross-platform remote desktop access! For the next 18 days, it won't cost you a dime! getrim.app
#acb24 #nfb24 #SightVillage24

The weekend doesn't start at midnight on Saturday, so why should your unlimited #RemoteIncidentManager weekend support time wait until then? Starting tonight, Friday evenings will be added to both new and existing weekend support packages! If you were on the fence, now's a great time to either purchase a weekend support package stand-alone, or add it to your existing plan! If you have an existing weekend support package, you don't have to do anything - other than enjoy more RIM time, that is!
getrim.app/signup/rim
#Accessibility #Inclusivity

Calling all current and prospective @bitsacb members! Beginning February 1st, we are offering an additional 30 minutes a day for our first of its kind #remoteIncidentManager! That's in addition to the 30 minutes allotted to all users for free. Join BITS and receive a full hour a day to provide best in class accessible #RemoteDesktop technical support!
joinbits.org
#accessibility #inclusivity #BreakingBarriers #BITS

RIMFest Is in Full Force, and There’s Free Admission!
For the next 12 days, Everyone gets a chance to take #RemoteIncidentManager for a spin, absolutely free! Provide remote support to friends, family or anyone else via the world's only fully #accessible remote support program, absolutely free! Download your copy to your PC or Mac today, click the “Provide Help Now” button, register! Easy as one two three!
pneumasolutions.com/products/r…
download.pneumasolutions.com/r…
download.pneumasolutions.com/r…

There's never been a better time to let us know how #remoteIncidentManager has impacted how you give or receive technical support! For the next two weeks, you can win outstanding prizes simply by commenting on our blog post and telling us all about it!
pneumasolutions.com/rim-it-to-…
#RIMItToWinIt #accessibility #inclusiveDesign #promotion

Mac users: Time to celebrate! #RemoteIncidentManager 3.2.0, the first official version for Mac OS, is now officially released!
We would like to thank all of the people who helped beta test this version of RIM and make it the best cross-platform remote support package it can be!
pneumasolutions.com/remote-inc…
#accessibility #InclusiveDesign

Another big-ticket item for our Mac crowd! Need to take a user through a software update? Help them through a system crash requiring a reboot?
Our latest beta of #remoteIncidentManager can reboot the Mac, then automatically reconnect the Mac once it's logged back in! Current users should receive the update automatically. But if you're new, go give RIM a try!
pneumasolutions.com/remote-inc…
#accessibility #inclusiveDesign #remoteSupport

Mac users, this one's for you! The latest beta of #remoteIncidentManager has implemented clipboard support! That's right, now you can seamlessly share text and files across a connection to any type of computer!
Go get yours today!
pneumasolutions.com/remote-inc…
#accessibility #inclusiveDesign