Today I am disappointed and disgusted to say that #WesternDigital have sent me an email that has very important content in it, but it's inaccessible.
They've suffered a data breach, but the information about said breach has been put into the email as an image.
A #ScreenReader user without some level of tech knowledge would be unable to read that, and may actually think it's spam. To us, it goes straight to the line that says 'Copyright 2023 Western Digital' and skips all the salient points.
Utterly disgusting behaviour from such a large company about such an important topic.
If you're of a mind to do so, please boost to raise awareness.
This email is seemingly *not* a drill.
They've suffered a data breach, but the information about said breach has been put into the email as an image.
A #ScreenReader user without some level of tech knowledge would be unable to read that, and may actually think it's spam. To us, it goes straight to the line that says 'Copyright 2023 Western Digital' and skips all the salient points.
Utterly disgusting behaviour from such a large company about such an important topic.
If you're of a mind to do so, please boost to raise awareness.
This email is seemingly *not* a drill.
reshared this
Andre Louis
in reply to Andre Louis • • •Steve Frenzel
in reply to Andre Louis • • •Andre Louis
in reply to Steve Frenzel • • •Little Trans Punk
in reply to Andre Louis • • •@stvfrnzl but then not able people will know they're getting screwed, must put in an image so less people know they're getting screwed because is a good money decision /S
Unless they have a profit motive they don't care about us underlings
Little Trans Punk
in reply to Little Trans Punk • • •@stvfrnzl
This is an alt text of what Google gave me from it
I'll clean up any weirdness in it
Full text since alt text limits to 1500 characters:
Important Notice About Your Account Information
Western Digital.
Dear Customer,
May 5, 2023
We are writing to notify you about a network security incident involving your Western Digital online store account. After learning of the incident, we quickly launched an investigation to understand its nature and scope. We are working with leading outside forensic and security experts to assist with our investigation and are coordinating with law enforcement.
Based on the investigation, we recently learned that, on or around March 26, 2023, an unauthorized party obtained a copy of a Western Digital database that contained limited personal information of our online store customers. The information included customer names, billing and shipping addresses, email addresses, and telephone numbers. As a security measure, the relevant database stored, in encrypted format, hashed passwords (which were salted) and partial credit card numbers.
We have temporarily suspended online store account access and the ability to make online purchases. We expect to restore access the week of May 15, 2023.
As a precautionary measure, you can take the following steps to help protect your personal information from potential misuse:
Be cautious of any unsolicited communications that ask for your personal
information or refer you to a web page asking for personal information. Avoid clicking on links or downloading attachments from suspicious emails. Check whether your email account has spam settings to help you detect or block suspicious emails.
We hope this information is useful to you. If you have any questions regarding this incident, please call 00800-27549338, Monday - Friday, 9AM-6PM GMT.
We take the protection of your personal information very seriously and regret anv
Andre Louis
in reply to Little Trans Punk • • •Little Trans Punk
in reply to Andre Louis • • •Jayson Smith
in reply to Andre Louis • • •Andre Louis
in reply to Jayson Smith • • •Martin Edwards
in reply to Andre Louis • • •Andre Louis reshared this.
Andre Louis
in reply to Martin Edwards • • •I am Jack's Lost 404
in reply to Andre Louis • • •Pitermach
in reply to I am Jack's Lost 404 • • •Pitermach
in reply to Pitermach • • •FediThing has moved!
in reply to Pitermach • • •I guess they are unwilling to send text-only emails? :/
Pitermach
in reply to FediThing has moved! • • •Andre Louis
in reply to I am Jack's Lost 404 • • •Justin Yarbrough
in reply to Andre Louis • • •Jared Rimer
in reply to Andre Louis • • •Western Digital drives remotely wiped: What experts say to do now
The Technology blog and podcastJonathan Kamens
in reply to Andre Louis • • •Andre Louis
in reply to Jonathan Kamens • • •Kevin Karhan :verified:
in reply to Andre Louis • • •I think that this #ableist #eMail bs should be #illegal and does not satisfy the notification requirements.
Also even for #abled people this is just bad, since a lot of them - like myself - will be sometimes if permanently on #WWAN like #2G, #3G or #4G and thus not download attachments at all, but only the text.
And yes, I do also automatically mark all #HTML - #eMails as #Spam so they won't even show up in my #Inbox.
ahimsa
in reply to Andre Louis • • •#Accessibility #Ableism
Andre Louis
in reply to Andre Louis • • •Michael Marshall
in reply to Andre Louis • • •Michael Marshall
in reply to Andre Louis • • •Andre Louis
in reply to Michael Marshall • • •Michael Marshall
in reply to Andre Louis • • •Andre Louis
in reply to Michael Marshall • • •Michael Marshall
in reply to Andre Louis • • •Andre Louis
in reply to Michael Marshall • • •Michael Marshall
in reply to Andre Louis • • •Bob Jonkman
in reply to Andre Louis • • •So I thought I'd provide a link to the Darkrnet Diaries website and the podcast feed URL, but the website doesn't display in @privacybrowser probably because the website is Javascript-dependent, or #Javascrippled. So there's an inaccessible dark pattrern that makes me never want to visit again.
How do people with screen readers deal with that?
@TheVoiceGuy
Michael Marshall
in reply to Andre Louis • • •schalken
in reply to Andre Louis • • •Just musing here: if the image is loaded from a remote site, maybe they are trying to track readers and/or leaving themselves a way to edit the text later in.
If the image is attached to the email, then they're just doing email wrong.
And even for sighted users, the dark background of the picture makes the text hard to read.
Andre Louis
in reply to schalken • • •schalken
in reply to Andre Louis • • •Fink :antifa:
in reply to Andre Louis • • •detached spork
in reply to Andre Louis • • •Andre Louis
in reply to detached spork • • •Someone had to type the text in the first place, so why go through the bother of converting it to an image and pasting *that* into an email? I don't get it.
Kev
in reply to Andre Louis • • •Andre Louis
in reply to Andre Louis • • •https://twitter.com/FreakyFwoof/status/1655140407829725184?s=20
reshared this
Onj 🎶 and Andre Louis reshared this.
MOULE (Kaizopocalypse's Nigh!)
in reply to Andre Louis • • •Martin Piper (he/him) 💙💛🌻💉
in reply to Andre Louis • • •Evelyn
in reply to Andre Louis • • •Andre Louis
in reply to Evelyn • • •Evelyn
in reply to Andre Louis • • •@zleap There are also eight digits after the 800 area code. If you dial that in the US, I think the phone system just ignores digit #8; but it’d but interesting to know if you’d get Western Digital on the other end of the line.
*although not interesting enough for me to bother trying it
Andre Louis
in reply to Evelyn • • •Paul Sutton
in reply to Andre Louis • • •Andre Louis
in reply to Paul Sutton • • •Paul Sutton
in reply to Andre Louis • • •So can the people who enforce that help take action or at least investigate ? Get some other disability groups on board too.
One huge court case / fine may wake them up, and give others a clear warning to make sure they have got their act together.
Evelyn
in reply to Andre Louis • • •Andre Louis
in reply to Evelyn • • •Tristan
in reply to Andre Louis • • •Andre Louis
in reply to Tristan • • •Matt Campbell
in reply to Andre Louis • • •Can I be real a second? We disabled folks need to bring our own accessibility. Using OCR, machine learning, or whatever other methods might become available. We can't count on the rest of the world to provide it for us, and insisting that they should and getting outraged about it is futile.
@FreakyFwoof
Mikołaj Hołysz reshared this.
Andre Louis
in reply to Matt Campbell • • •If you're knocking down the house of someone who can't see, call them, email, text etc. Don't send a print letter.
The same applies here.
This isn't getting pissy, this is keeping it real.
Matt Campbell
in reply to Andre Louis • • •Matt Campbell
in reply to Matt Campbell • • •Andre Louis
in reply to Matt Campbell • • •Do we not deserve to have this information about our own data, given to us in a way that we can read without fighting to do so? Come on now.
Andre Louis
in reply to Matt Campbell • • •@matt Talkback's OCR option doesn't even work 5% of the time so far. I've highlighted an image, gone into the talkback menu and chosen 'describe image' or whatever the option is called, nearly always get 'cannot display image'
so what do Android people do in that situation? Likely delete the email and move on, until they find their user accounts and passwords that they reused, no longer work on other accounts because they got hacked, and weren't able to find that information out.
iOS, screen recognition or even VO's built-in options work fine, yes.
On Mac, similarly, if you know to do VO Shift L, and that assumes you enabled it in VO utility.
NVDA, yep, built-in.
VO without VOCR, less useful.
Again, this comes back to 'Well I know how to do it, therefore everyone else does too.'
You know better than that.
Matt Campbell
in reply to Andre Louis • • •Andre Louis
in reply to Matt Campbell • • •@matt I use the Spitfire Audio downloader (for my sins) on Mac and it's 99.5% accessible with VOCR, and 1% accessible with #VoiceOver. the only reason it gets the 1% is because just like when you write your name, date and title at the top of the paper you likely get marked for good spelling, we can see the close button, but nothing else. Haha.
In this instance, you'd best know how to use VOCR before you get into their libraries, without it, you're simply out of luck.
Situations like that, sure. But that's different from an email from a supposed reputable company with important information that absolutely, without question, *needs* to be in a format that is accessible to *all* customers, irrespective of ability or disability.
You don't *need* spitfire, but if a company have suffered some kind of hack, you *do* need to know about it, you know?
Matt Campbell
in reply to Andre Louis • • •Andre Louis
in reply to Matt Campbell • • •I'm not settling for 'put up and shut up', or playing second-rate citizen.
I didn't do that with Native Instruments and that got me on their books. I'm not doing it for anyone else either. If you're fucking up, you *will* hear about it.
I'm nearly 40, I refuse to not be heard.
Matt Campbell
in reply to Andre Louis • • •Andre Louis
in reply to Matt Campbell • • •Please understand I'm not trying to be an argumentative dick. I'm just genuinely upset by the thought that 'I/we can, so everyone can.'
We know that not to be the case, otherwise teachers, trainers, accessibility specialists like us wouldn't need to exist. Everyone would know what we know already.
Amanda Carson
in reply to Andre Louis • • •Amanda Carson
in reply to Andre Louis • • •Andre Louis
in reply to Amanda Carson • • •Bring your own chair...
Amanda Carson
in reply to Andre Louis • • •Andre Louis
in reply to Amanda Carson • • •Megan Weston
in reply to Andre Louis • • •Dan Gero
in reply to Andre Louis • • •Marco Zehe
in reply to Matt Campbell • • •Bri😻
in reply to Matt Campbell • • •Andre Louis
in reply to Bri😻 • • •You want to be treated like your sighted counterparts but you either want others to do the work, or for it to just happen overnight with no work done.
I cannot fathom this mindset, but then again, I don't have to.
You do you.
Madness.
Bri😻
in reply to Andre Louis • • •Kevan
in reply to Bri😻 • • •Matt Campbell
in reply to Kevan • • •Kevan
in reply to Matt Campbell • • •Andre Louis
in reply to Matt Campbell • • •@matt @kev @Brynify Tell me another time in history you could walk into a shop, pick up any major smart phone or computer, load it's relevant screen-reader and begin using it without any help from anyone ever?
Developers aren't listening, or just the handful that you have to interact with aren't listening?
At no time in history have we had such an accessible landscape of things we use.
Also on the other side of that coin, at no time in history have we had such a plethora of touch-screens that we have to fight to use.
You're seeing all of the bad though, and none of the good.
Wake up, expand your mind and actually see the forest for the trees.
Andre Louis
in reply to Matt Campbell • • •Matt Campbell
in reply to Andre Louis • • •Jessica Dail
in reply to Matt Campbell • • •Jessica Dail
in reply to Matt Campbell • • •I just wish #jaws on the #ElBraille handled the commands more gracefully. As of right now, it doesn't know what to do with them.
superblindman
in reply to Bri😻 • • •Matt Campbell
in reply to Andre Louis • • •Bri😻
in reply to Matt Campbell • • •Andre Louis
in reply to Matt Campbell • • •Bri😻
in reply to Andre Louis • • •Bri😻
in reply to Andre Louis • • •Kitty
in reply to Andre Louis • • •Seedy Three Sixty
in reply to Matt Campbell • • •Rosalín Anne
in reply to Matt Campbell • • •Amanda Carson
in reply to Rosalín Anne • • •Kara Goldfinch
in reply to Amanda Carson • • •Andre Louis
in reply to Kara Goldfinch • • •https://en.wikipedia.org/wiki/Equality_Act_2010
Public General Act of Parliament of the United Kingdom
Contributors to Wikimedia projects (Wikimedia Foundation, Inc.)Kara Goldfinch
in reply to Andre Louis • • •Rosalín Anne
in reply to Andre Louis • • •Pratik Patel
in reply to Matt Campbell • • •Andre Louis
Unknown parent • • •Andre Louis
in reply to Andre Louis • • •Leonard de Ruijter
in reply to Andre Louis • • •Andre Louis
in reply to Leonard de Ruijter • • •Leonard de Ruijter
in reply to Andre Louis • • •Leonard de Ruijter
in reply to Leonard de Ruijter • • •Andre Louis
in reply to Leonard de Ruijter • • •Leonard de Ruijter
in reply to Andre Louis • • •Andre Louis
in reply to Leonard de Ruijter • • •Andre Louis
in reply to Andre Louis • • •Someone at #WesternDigital failed to properly read what I said over on #Birdsite, I received this response to my post which really is utter tripe.
We will resume processing orders as soon as the outage is restored, we apologize for any inconvenience caused and appreciate your patience. We also thank you for sharing this feedback, we will share it with the relevant team.
My post is here for reference: https://twitter.com/FreakyFwoof/status/1655140407829725184?s=20
Andre Louis reshared this.
Jakob Rosin
in reply to Andre Louis • • •Andre Louis
in reply to Jakob Rosin • • •Jakob Rosin
in reply to Andre Louis • • •rooktallon
in reply to Andre Louis • • •Andre Louis
in reply to rooktallon • • •rooktallon
in reply to Andre Louis • • •Andre Louis
in reply to rooktallon • • •Andre Louis
in reply to rooktallon • • •rooktallon
in reply to Andre Louis • • •Andre Louis
in reply to rooktallon • • •rooktallon
in reply to Andre Louis • • •Andre Louis
in reply to rooktallon • • •rooktallon
in reply to Andre Louis • • •Andre Louis
in reply to rooktallon • • •rooktallon
in reply to Andre Louis • • •Andre Louis
in reply to rooktallon • • •rooktallon
in reply to Andre Louis • • •rooktallon
in reply to Andre Louis • • •Andre Louis
in reply to rooktallon • • •rooktallon
in reply to Andre Louis • • •Ben Zanin
in reply to Andre Louis • • •We Want EVERYTHING! 🌹
in reply to Andre Louis • • •Andre Louis
in reply to We Want EVERYTHING! 🌹 • • •