Today I am disappointed and disgusted to say that #WesternDigital have sent me an email that has very important content in it, but it's inaccessible. They've suffered a data breach, but the information about said breach has been put into the email as an image. A #ScreenReader user without some level of tech knowledge would be unable to read that, and may actually think it's spam. To us, it goes straight to the line that says 'Copyright 2023 Western Digital' and skips all the salient points. Utterly disgusting behaviour from such a large company about such an important topic. If you're of a mind to do so, please boost to raise awareness. This email is seemingly *not* a drill.
I feel like I'm gonna have to go to friggin twitter so I can @ these idiots and get them to send out a much better, more responsible email but jeez. What an utter clusterfuck.
@stvfrnzl but then not able people will know they're getting screwed, must put in an image so less people know they're getting screwed because is a good money decision /S
Unless they have a profit motive they don't care about us underlings
@stvfrnzl This is an alt text of what Google gave me from it I'll clean up any weirdness in it
Full text since alt text limits to 1500 characters:
Important Notice About Your Account Information
Western Digital.
Dear Customer,
May 5, 2023
We are writing to notify you about a network security incident involving your Western Digital online store account. After learning of the incident, we quickly launched an investigation to understand its nature and scope. We are working with leading outside forensic and security experts to assist with our investigation and are coordinating with law enforcement.
Based on the investigation, we recently learned that, on or around March 26, 2023, an unauthorized party obtained a copy of a Western Digital database that contained limited personal information of our online store customers. The information included customer names, billing and shipping addresses, email addresses, and telephone numbers. As a security measure, the relevant database stored, in encrypted format, hashed passwords (which were salted) and partial credit card numbers.
We have temporarily suspended online store account access and the ability to make online purchases. We expect to restore access the week of May 15, 2023.
As a precautionary measure, you can take the following steps to help protect your personal information from potential misuse:
Be cautious of any unsolicited communications that ask for your personal
information or refer you to a web page asking for personal information. Avoid clicking on links or downloading attachments from suspicious emails. Check whether your email account has spam settings to help you detect or block suspicious emails.
We hope this information is useful to you. If you have any questions regarding this incident, please call 00800-27549338, Monday - Friday, 9AM-6PM GMT.
We take the protection of your personal information very seriously and regret anv
The thing I don't understand when this happens is, unless someone scribbled the message on a piece of paper or something, it almost certainly originated as plain text. If so, they needed to take a deliberate step to convert it into an inaccessible format, and what's the point of doing that?
I just got this and was baffled because I work with images off by default. Checking the raw message data I can confirm that there's no image description nor a plain text version of the message in there — #accessibility aside, it's long been best practice for email senders to include #plaintext equivalents when sending HTML email). #WesternDigital #DataBreach
@medwds My phone also has images off by default, so I had to force it to download something that of course, should have been plain text to begin with. Livid? Yep.
@float13 Probably not. Apparently a lot of news letters are offered as images because of how all over the place email rendering is. Like you have everything from webkit and chromium on iOS/Android, webmails can strip things out and anyone using Microsoft Outlook is essentially rendering the emails in Microsoft Word which is as cursed as it sounds. So, they just take the easy way out and send one giant image, and maybe a text footer to go with it. My favorite ones are the kind where they remembered that alt tags exist, only to use them to say "pleeeeeeeease turn on displaying remote images!"
@float13 Oh and scammers use it to avoid antispam. I've received image only emails with simple subjects like Hello with a single image. OCR'ing it usually revealed a fake invoice from Paypal for Norton or some other software with an obviously fake hotline number to contest the charge
@float13 Given the usefulness of the content, you'd think they'd want you to copy/paste it everywhere for further reach. And giving a phone number in the image means you can't double-click to call it or anything like that. Utterly incompetent tits. Never have I seen the like from a big company about something so important.
@Laniebird91 Oh FFS. And, yeah, the breach they had was very real. The head of security with my company puts that kind of stuff out on blast for awareness.
I was afraid this was mybook and what we covered last podcast, and I was right. Shaun, our other admin sent me this and I’m trying to determine what is going on. This has some tips people can…
This is even more mind-boggling because it's truly one of those cases where doing the right thing vis a vis accessibility benefits everyone, not just disabled people. There is absolutely no good or legitimate reason to send out a text email as an image. No one likes to receive emails like this. It's hostile to everyone.
I think that this #ableist #eMail bs should be #illegal and does not satisfy the notification requirements.
Also even for #abled people this is just bad, since a lot of them - like myself - will be sometimes if permanently on #WWAN like #2G, #3G or #4G and thus not download attachments at all, but only the text.
And yes, I do also automatically mark all #HTML - #eMails as #Spam so they won't even show up in my #Inbox.
I feel your pain here. Not pertaining to this specific email you received but this thing in general when companies decide to put only images in the emails which is beyond useless.
@TheVoiceGuy Put it this way. When I was told about it, I played about 5-10 episodes at 1.5x in the same day back to back. I got through the rest within the next month or so, listening to nothing else for that time.
So I thought I'd provide a link to the Darkrnet Diaries website and the podcast feed URL, but the website doesn't display in @privacybrowser probably because the website is Javascript-dependent, or #Javascrippled. So there's an inaccessible dark pattrern that makes me never want to visit again.
Just musing here: if the image is loaded from a remote site, maybe they are trying to track readers and/or leaving themselves a way to edit the text later in.
If the image is attached to the email, then they're just doing email wrong.
And even for sighted users, the dark background of the picture makes the text hard to read.
@schalken I admit I have no idea, but if the info changes, make a blog post like a *real* company, link to that and then if information changes last-minute, it's obvious from the page, right?
@detachedspork And it's also inexcusably mind-boggling. :) Either way you look at it, it's a bad, bad choice. Whoever thought of it did not think hard enough. Someone had to type the text in the first place, so why go through the bother of converting it to an image and pasting *that* into an email? I don't get it.
I threw this utter travesty up on #BirdSite as well (of course with far fewer characters at my disposal) so if anyone still has an account over there and wouldn't mind retweeting for traction, I've also tagged Western Digital and their customer service team, because naturally they don't have a presence here. Thanks. https://twitter.com/FreakyFwoof/status/1655140407829725184?s=20
@zleap We could all call them at 00800-27549938 with our questions about their denying visually impaired customers access to this information. Or, least, we could if that were a valid phone number.
@zleap There are also eight digits after the 800 area code. If you dial that in the US, I think the phone system just ignores digit #8; but it’d but interesting to know if you’d get Western Digital on the other end of the line.
*although not interesting enough for me to bother trying it
@gorfram @zleap I have tried taking off the first 0 and the last digit, and it does not connect. So not only did they provide information in a stupid way, but a phone number that doesn't in fact, work in the first place. Incompetence knows no bounds.
@gorfram @zleap Hi. This morning I was told that number was actually for Austria of all places, not the UK, so it wasn't properly tailored to the person it was being sent to. Haa!
Thanks for taking the time to highlight this. I got the same email and quickly scanned with VoiceOver text detection and then moved on with my day. Already being low energy so much of the time lends itself incredibly well to not having the extra energy to advocate loudly against idiotic, low-hanging fruit like this. And as long as we stay silent, nothing will change.
Can I be real a second? We disabled folks need to bring our own accessibility. Using OCR, machine learning, or whatever other methods might become available. We can't count on the rest of the world to provide it for us, and insisting that they should and getting outraged about it is futile.
@matt In the case of a data breach, I'm afraid I have to disagree. If you have some seriously important information to pass on, you better find a way to do it in a way that everyone who you've caused to be affected by it, can read it. If you're knocking down the house of someone who can't see, call them, email, text etc. Don't send a print letter. The same applies here. This isn't getting pissy, this is keeping it real.
I guess I've given up on advocacy as a successful strategy. I've been doing advocacy in one way or another for roughly 25 years, others have done it much longer and harder, and yet we keep hitting the same problems, like the original web accessibility problem of unlabeled images. At some point we just have to conclude that advocacy doesn't work, or it doesn't work well enough.
Meanwhile, OCR, particularly of direct images of rendered text (as opposed to scans or camera photos), has gotten pretty good. It does need to be more usable though, more seamlessly integrated with our AT. Hopefully I can work on that sometime soon.
@matt You, and I, are techy people. Do not put accessibility and OCR hand-in-hand for your average off-the-street user by any circumstances. 'Accessible' (and I use that word lightly) to us, doesn't mean accessible to them. We have an understanding and will do what it takes to find work-arounds, but why should we? Do we not deserve to have this information about our own data, given to us in a way that we can read without fighting to do so? Come on now.
@matt Talkback's OCR option doesn't even work 5% of the time so far. I've highlighted an image, gone into the talkback menu and chosen 'describe image' or whatever the option is called, nearly always get 'cannot display image' so what do Android people do in that situation? Likely delete the email and move on, until they find their user accounts and passwords that they reused, no longer work on other accounts because they got hacked, and weren't able to find that information out. iOS, screen recognition or even VO's built-in options work fine, yes. On Mac, similarly, if you know to do VO Shift L, and that assumes you enabled it in VO utility. NVDA, yep, built-in. VO without VOCR, less useful.
Again, this comes back to 'Well I know how to do it, therefore everyone else does too.' You know better than that.
@matt I use the Spitfire Audio downloader (for my sins) on Mac and it's 99.5% accessible with VOCR, and 1% accessible with #VoiceOver. the only reason it gets the 1% is because just like when you write your name, date and title at the top of the paper you likely get marked for good spelling, we can see the close button, but nothing else. Haha. In this instance, you'd best know how to use VOCR before you get into their libraries, without it, you're simply out of luck. Situations like that, sure. But that's different from an email from a supposed reputable company with important information that absolutely, without question, *needs* to be in a format that is accessible to *all* customers, irrespective of ability or disability.
You don't *need* spitfire, but if a company have suffered some kind of hack, you *do* need to know about it, you know?
Yeah, until OCR for on-screen text is reliable and usable enough, we'll have to keep advocating for access to essential information. Over and over again, I guess.
@matt Which therefore means it never happens anyway. This post gained traction with over 200 boosts. One of them must have hit the right point, because someone from WD who shall remain nameless did in fact get in touch. You do you, but I will continue to be pissed, make noise and hopefully make stuff happen. I'm not settling for 'put up and shut up', or playing second-rate citizen. I didn't do that with Native Instruments and that got me on their books. I'm not doing it for anyone else either. If you're fucking up, you *will* hear about it. I'm nearly 40, I refuse to not be heard.
@matt Should the deaf, who don't get subtitles, just put up and shut up when an important announcement on TV or let's say, the next stop on their bus-route or train-route doesn't work either? Should they have someone with them at all times (their equivalent of OCR) just in case shit doesn't work, or should they fight for the right to read what they need to read, in the way they need to read it? Is that acceptable? Please understand I'm not trying to be an argumentative dick. I'm just genuinely upset by the thought that 'I/we can, so everyone can.' We know that not to be the case, otherwise teachers, trainers, accessibility specialists like us wouldn't need to exist. Everyone would know what we know already.
@matt I completely understand Matt's conclusion that advocacy just doesn't work. Believe me I do. But I also understand Andre's unwillingness to shut up about it too. I'm over 40, have been advocating for a ton of years, even helping devs and designers for free in a lot of cases, and I'm definitely not willing to just bring my own accessibility if for no other reason than I'm tired of having to hack my way around things when the only reason we're doing +
@matt On Matt's side though, I'll go so far as to say that Global Accessibility Awareness Day is utterly useless and I don't know why we're still doing it except maybe out of desperation.
@matt The burned out and somewhat cynical persona in me definitely agrees with this "advocacy has failed us" statement. The only thing that gets most companies going is a hard kick in the teeth via a lawsuit. Only if not complying costs them money, will they comply. Some exceptions are some indie developers who do it because they think it is the right thing to do. But they also usually don't have to fight stake holders, venture capitalists, or otherwise ignorant people higher up the management or food chains.
@matt Thank you! I'm so glad it's not just me that has this view. I've been trying to preach this for ages but I just quit because I got so much push back from it.
@Brynify @matt I'm extremely disappointed to read this. You want equal rights, but you can't be bothered to fight for them. You want to be treated like your sighted counterparts but you either want others to do the work, or for it to just happen overnight with no work done. I cannot fathom this mindset, but then again, I don't have to. You do you. Madness.
@matt Oh no, that's not at all what I'm saying. What I'm saying is that realistically, fighting for them in most cases is going to go nowhere, so you have to be ready and able to implement your own solutions given the event that your advocacy goes nowhere.
@matt @Brynify That's true. But a couple times they did listen, the iDevices app for iOS went from being almost un-useable in 2015 to perfect with VoiceOver a year later. Not sure if it still is, but I bet you anything they may have never done anything had I not emailed them.
@matt @kev @Brynify Tell me another time in history you could walk into a shop, pick up any major smart phone or computer, load it's relevant screen-reader and begin using it without any help from anyone ever? Developers aren't listening, or just the handful that you have to interact with aren't listening? At no time in history have we had such an accessible landscape of things we use. Also on the other side of that coin, at no time in history have we had such a plethora of touch-screens that we have to fight to use. You're seeing all of the bad though, and none of the good.
Wake up, expand your mind and actually see the forest for the trees.
@matt @kev @Brynify Naturally it's not perfect and never will be, but do you genuinely believe we don't have access to a lot of stuff in this day and age? Really?
I have to jump on the disagreement train. My entire career is based on advocating for, and making happen, things that many thought were impossible. It's a fight I continue every day, and every day, more and more people are listening. It might be slow going, but it is, without the shadow of a doubt, going. That said, I understand that not everyone has the energy necessary to constantly advocate, and I do respect that.
@matt Nods this. I think what Matt and me in particular are saying is that the work shouldn't *just* be put into advocating, but also into developing solutions that can be enacted upon in the case of hitting a brick wall with that advocacy attempt.
@matt @Brynify Good. People like me, need people like you. I'm not a programmer, I'm a musician. I'll use what you make then train others to do so, but if people just did their damn jobs properly, this wouldn't need to happen.
@matt I guess what my point is though like I said is that we *should* have solutions and *should* work on solutions that allow us to get that information in the case of someone not doing their job properly.
@matt @Brynify I live in Massachusetts. I haven't been able to count on people doing their jobs properly in years. I use what other people program to get shit done and get it done proper. And I, get it done swearing.
@matt @Brynify Bring your own accessibility just sounds like another way of saying that we should just bow down to these big corporations that never listen to us and just lie down and let them trample all over us. Being an advocate is all about defying the opposition, standing tall and letting your voice be heard. If the gloves have to come off, let them come off. This mentality of being seen and not heard needs to die. Sorry, but as the son of an army man I've always had this fighting spirit within me.
@MariahL @matt It's also worth noting that there is a difference between insisting and requesting. There is also a difference between feeling like we deserve accessible products vs. feeling entitled to product accessibility by default. I believe that all disabled people deserve to have a world that is accessible to us. That is what a fair world looks like to me. But we are not entitled to access or tech that simply is not available. The world doesn't owe us technology that simply doesn't exist yet, for example. And the mere fact that someone is able-bodied does not mean they owe us assistance or access. I will continue to request that products be made accessible where applicable and relevant to me. But I also realize that companies reserve the right to deny my requests. And able-bodied persons reserve the right to deny me asisstance when asked.
@SingingNala @MariahL @matt In the U.S. at least, access is quite literally a civil right. See the 1964 Civil Rights Act. It's also a human right under Article 9 of the UN's Convention on the rights of people with disabilities. So in short, we are entitled to accessibility.
@arush @SingingNala @MariahL @matt Also see the equality act 2010 here in the UK. Saying oh well we can’t expect people to make stuff accessible isn’t good enough.
@KaraLG84 @arush @MariahL @matt Oh yeah. I read about the Equality Act in Deque University training materials. I was doing research because I wanted to find out if anyone else had something like the ADA. This is more than I would have read on the subject at the time though. Right on.
@matt Hard disagree to this. Society creates problems and we bloody well should request and require it to solve them. This individual responsibility thing for solving problems that we did not create really really pisses me off. This attitude means that we will never be ahead.
Why should they care? I mean, there are only 300 million visually impaired people in the world. Furthermore, how have these people even been able to buy their products? They have to go to a store which is almost impossible when you're blind, and well buying it online, how should they do that when they can't see anything on their screens?
@leonardder Very true, very true. I do have my wife purchase everything, in fact even though she's not in the house right now, I called her up (using Siri of course) and had her type this out for me.
@leonardder I wanted to call someone last week and after repeating the phone number for at least five times and siri discarded half of the number, I gave up.
All joking aside, have you also tried to contact WD by mail about this? I do have a WD product but fortunately it's a dumb beast without cloud stuff in it.
@leonardder The number in the email provided was for the Austrian office, not the UK. The email it came from was a no reply. I've got some... People on the case though.
Someone at #WesternDigital failed to properly read what I said over on #Birdsite, I received this response to my post which really is utter tripe.
We will resume processing orders as soon as the outage is restored, we apologize for any inconvenience caused and appreciate your patience. We also thank you for sharing this feedback, we will share it with the relevant team.
Have you looked at the Rodes v8 plug-in? My brother really loves your music because it uses like a lot of Rodes keyboard in it so I'm kinda asking for them, kinda asking for myself.
Thank you. I'll check it out. It's just my brother really absolutely loves the Rodes sound, possibly more than anyone out there. So I figured I'd check out the best plug-ins for that kind of thing. What's wrong with the Rodes v8? is it not NKS compatible?
@rooktallon It's not, and the interface isn't that nice, but that's not the problem. It installs a bunch of crap on the system that it doesn't tell you about, and I hate that. It feels very dirty and underhanded, not to mention I just plain do not care for the sound of the plugin whatsoever.
Andre Louis
in reply to Andre Louis • • •Steve Frenzel
in reply to Andre Louis • • •Andre Louis
in reply to Steve Frenzel • • •Little Trans Punk
in reply to Andre Louis • • •@stvfrnzl but then not able people will know they're getting screwed, must put in an image so less people know they're getting screwed because is a good money decision /S
Unless they have a profit motive they don't care about us underlings
Little Trans Punk
in reply to Little Trans Punk • • •@stvfrnzl
This is an alt text of what Google gave me from it
I'll clean up any weirdness in it
Full text since alt text limits to 1500 characters:
Important Notice About Your Account Information
Western Digital.
Dear Customer,
May 5, 2023
We are writing to notify you about a network security incident involving your Western Digital online store account. After learning of the incident, we quickly launched an investigation to understand its nature and scope. We are working with leading outside forensic and security experts to assist with our investigation and are coordinating with law enforcement.
Based on the investigation, we recently learned that, on or around March 26, 2023, an unauthorized party obtained a copy of a Western Digital database that contained limited personal information of our online store customers. The information included customer names, billing and shipping addresses, email addresses, and telephone numbers. As a security measure, the relevant database stored, in encrypted format, hashed passwords (which were salted) and partial credit card numbers.
We have temporarily suspended online store account access and the ability to make online purchases. We expect to restore access the week of May 15, 2023.
As a precautionary measure, you can take the following steps to help protect your personal information from potential misuse:
Be cautious of any unsolicited communications that ask for your personal
information or refer you to a web page asking for personal information. Avoid clicking on links or downloading attachments from suspicious emails. Check whether your email account has spam settings to help you detect or block suspicious emails.
We hope this information is useful to you. If you have any questions regarding this incident, please call 00800-27549338, Monday - Friday, 9AM-6PM GMT.
We take the protection of your personal information very seriously and regret anv
Andre Louis
in reply to Little Trans Punk • • •Little Trans Punk
in reply to Andre Louis • • •Jayson Smith
in reply to Andre Louis • • •Andre Louis
in reply to Jayson Smith • • •Martin Edwards
in reply to Andre Louis • • •Andre Louis reshared this.
Andre Louis
in reply to Martin Edwards • • •I am Jack's Lost 404
in reply to Andre Louis • • •Pitermach
in reply to I am Jack's Lost 404 • • •Pitermach
in reply to Pitermach • • •FediThing has moved!
in reply to Pitermach • • •I guess they are unwilling to send text-only emails? :/
Pitermach
in reply to FediThing has moved! • • •Andre Louis
in reply to I am Jack's Lost 404 • • •Justin Yarbrough
in reply to Andre Louis • • •Jared Rimer
in reply to Andre Louis • • •Western Digital drives remotely wiped: What experts say to do now
The Technology blog and podcastJonathan Kamens
in reply to Andre Louis • • •Andre Louis
in reply to Jonathan Kamens • • •Kevin Karhan :verified:
in reply to Andre Louis • • •I think that this #ableist #eMail bs should be #illegal and does not satisfy the notification requirements.
Also even for #abled people this is just bad, since a lot of them - like myself - will be sometimes if permanently on #WWAN like #2G, #3G or #4G and thus not download attachments at all, but only the text.
And yes, I do also automatically mark all #HTML - #eMails as #Spam so they won't even show up in my #Inbox.
ahimsa
in reply to Andre Louis • • •#Accessibility #Ableism
Andre Louis
in reply to Andre Louis • • •Michael Marshall
in reply to Andre Louis • • •Michael Marshall
in reply to Andre Louis • • •Andre Louis
in reply to Michael Marshall • • •Michael Marshall
in reply to Andre Louis • • •Andre Louis
in reply to Michael Marshall • • •Michael Marshall
in reply to Andre Louis • • •Andre Louis
in reply to Michael Marshall • • •Michael Marshall
in reply to Andre Louis • • •Bob Jonkman
in reply to Andre Louis • • •So I thought I'd provide a link to the Darkrnet Diaries website and the podcast feed URL, but the website doesn't display in @privacybrowser probably because the website is Javascript-dependent, or #Javascrippled. So there's an inaccessible dark pattrern that makes me never want to visit again.
How do people with screen readers deal with that?
@TheVoiceGuy
Michael Marshall
in reply to Andre Louis • • •schalken
in reply to Andre Louis • • •Just musing here: if the image is loaded from a remote site, maybe they are trying to track readers and/or leaving themselves a way to edit the text later in.
If the image is attached to the email, then they're just doing email wrong.
And even for sighted users, the dark background of the picture makes the text hard to read.
Andre Louis
in reply to schalken • • •schalken
in reply to Andre Louis • • •Fink :antifa:
in reply to Andre Louis • • •detached spork
in reply to Andre Louis • • •Andre Louis
in reply to detached spork • • •Someone had to type the text in the first place, so why go through the bother of converting it to an image and pasting *that* into an email? I don't get it.
Kev
in reply to Andre Louis • • •Andre Louis
in reply to Andre Louis • • •https://twitter.com/FreakyFwoof/status/1655140407829725184?s=20
reshared this
Onj 🎶 and Andre Louis reshared this.
MOULE #RedInstead
in reply to Andre Louis • • •Martin Piper (he/him) 💙💛🌻💉
in reply to Andre Louis • • •Evelyn
in reply to Andre Louis • • •Andre Louis
in reply to Evelyn • • •Evelyn
in reply to Andre Louis • • •@zleap There are also eight digits after the 800 area code. If you dial that in the US, I think the phone system just ignores digit #8; but it’d but interesting to know if you’d get Western Digital on the other end of the line.
*although not interesting enough for me to bother trying it
Andre Louis
in reply to Evelyn • • •Paul Sutton
in reply to Andre Louis • • •Andre Louis
in reply to Paul Sutton • • •Paul Sutton
in reply to Andre Louis • • •So can the people who enforce that help take action or at least investigate ? Get some other disability groups on board too.
One huge court case / fine may wake them up, and give others a clear warning to make sure they have got their act together.
Evelyn
in reply to Andre Louis • • •Andre Louis
in reply to Evelyn • • •Tristan
in reply to Andre Louis • • •Andre Louis
in reply to Tristan • • •Matt Campbell
in reply to Andre Louis • • •Can I be real a second? We disabled folks need to bring our own accessibility. Using OCR, machine learning, or whatever other methods might become available. We can't count on the rest of the world to provide it for us, and insisting that they should and getting outraged about it is futile.
@FreakyFwoof
Mikołaj Hołysz reshared this.
Andre Louis
in reply to Matt Campbell • • •If you're knocking down the house of someone who can't see, call them, email, text etc. Don't send a print letter.
The same applies here.
This isn't getting pissy, this is keeping it real.
Matt Campbell
in reply to Andre Louis • • •Matt Campbell
in reply to Matt Campbell • • •Andre Louis
in reply to Matt Campbell • • •Do we not deserve to have this information about our own data, given to us in a way that we can read without fighting to do so? Come on now.
Andre Louis
in reply to Matt Campbell • • •@matt Talkback's OCR option doesn't even work 5% of the time so far. I've highlighted an image, gone into the talkback menu and chosen 'describe image' or whatever the option is called, nearly always get 'cannot display image'
so what do Android people do in that situation? Likely delete the email and move on, until they find their user accounts and passwords that they reused, no longer work on other accounts because they got hacked, and weren't able to find that information out.
iOS, screen recognition or even VO's built-in options work fine, yes.
On Mac, similarly, if you know to do VO Shift L, and that assumes you enabled it in VO utility.
NVDA, yep, built-in.
VO without VOCR, less useful.
Again, this comes back to 'Well I know how to do it, therefore everyone else does too.'
You know better than that.
Matt Campbell
in reply to Andre Louis • • •Andre Louis
in reply to Matt Campbell • • •@matt I use the Spitfire Audio downloader (for my sins) on Mac and it's 99.5% accessible with VOCR, and 1% accessible with #VoiceOver. the only reason it gets the 1% is because just like when you write your name, date and title at the top of the paper you likely get marked for good spelling, we can see the close button, but nothing else. Haha.
In this instance, you'd best know how to use VOCR before you get into their libraries, without it, you're simply out of luck.
Situations like that, sure. But that's different from an email from a supposed reputable company with important information that absolutely, without question, *needs* to be in a format that is accessible to *all* customers, irrespective of ability or disability.
You don't *need* spitfire, but if a company have suffered some kind of hack, you *do* need to know about it, you know?
Matt Campbell
in reply to Andre Louis • • •Andre Louis
in reply to Matt Campbell • • •I'm not settling for 'put up and shut up', or playing second-rate citizen.
I didn't do that with Native Instruments and that got me on their books. I'm not doing it for anyone else either. If you're fucking up, you *will* hear about it.
I'm nearly 40, I refuse to not be heard.
Matt Campbell
in reply to Andre Louis • • •Andre Louis
in reply to Matt Campbell • • •Please understand I'm not trying to be an argumentative dick. I'm just genuinely upset by the thought that 'I/we can, so everyone can.'
We know that not to be the case, otherwise teachers, trainers, accessibility specialists like us wouldn't need to exist. Everyone would know what we know already.
Amanda Carson
in reply to Andre Louis • • •Amanda Carson
in reply to Andre Louis • • •Andre Louis
in reply to Amanda Carson • • •Bring your own chair...
Amanda Carson
in reply to Andre Louis • • •Andre Louis
in reply to Amanda Carson • • •Megan Weston
in reply to Andre Louis • • •Dan Gero
in reply to Andre Louis • • •Marco Zehe
in reply to Matt Campbell • • •Bri😻
in reply to Matt Campbell • • •Andre Louis
in reply to Bri😻 • • •You want to be treated like your sighted counterparts but you either want others to do the work, or for it to just happen overnight with no work done.
I cannot fathom this mindset, but then again, I don't have to.
You do you.
Madness.
Bri😻
in reply to Andre Louis • • •Kevan
in reply to Bri😻 • • •Matt Campbell
in reply to Kevan • • •Kevan
in reply to Matt Campbell • • •Andre Louis
in reply to Matt Campbell • • •@matt @kev @Brynify Tell me another time in history you could walk into a shop, pick up any major smart phone or computer, load it's relevant screen-reader and begin using it without any help from anyone ever?
Developers aren't listening, or just the handful that you have to interact with aren't listening?
At no time in history have we had such an accessible landscape of things we use.
Also on the other side of that coin, at no time in history have we had such a plethora of touch-screens that we have to fight to use.
You're seeing all of the bad though, and none of the good.
Wake up, expand your mind and actually see the forest for the trees.
Andre Louis
in reply to Matt Campbell • • •Matt Campbell
in reply to Andre Louis • • •Jessica Dail
in reply to Matt Campbell • • •Jessica Dail
in reply to Matt Campbell • • •I just wish #jaws on the #ElBraille handled the commands more gracefully. As of right now, it doesn't know what to do with them.
superblindman
in reply to Bri😻 • • •Matt Campbell
in reply to Andre Louis • • •Bri😻
in reply to Matt Campbell • • •Andre Louis
in reply to Matt Campbell • • •Bri😻
in reply to Andre Louis • • •Bri😻
in reply to Andre Louis • • •Kitty
in reply to Andre Louis • • •Seedy Three Sixty
in reply to Matt Campbell • • •Rosalín Anne
in reply to Matt Campbell • • •Amanda Carson
in reply to Rosalín Anne • • •Kara Goldfinch
in reply to Amanda Carson • • •Andre Louis
in reply to Kara Goldfinch • • •https://en.wikipedia.org/wiki/Equality_Act_2010
Public General Act of Parliament of the United Kingdom
Contributors to Wikimedia projects (Wikimedia Foundation, Inc.)Kara Goldfinch
in reply to Andre Louis • • •Rosalín Anne
in reply to Andre Louis • • •Pratik Patel
in reply to Matt Campbell • • •Andre Louis
Unknown parent • • •Andre Louis
in reply to Andre Louis • • •Leonard de Ruijter
in reply to Andre Louis • • •Andre Louis
in reply to Leonard de Ruijter • • •Leonard de Ruijter
in reply to Andre Louis • • •Leonard de Ruijter
in reply to Leonard de Ruijter • • •Andre Louis
in reply to Leonard de Ruijter • • •Leonard de Ruijter
in reply to Andre Louis • • •Andre Louis
in reply to Leonard de Ruijter • • •Andre Louis
in reply to Andre Louis • • •Someone at #WesternDigital failed to properly read what I said over on #Birdsite, I received this response to my post which really is utter tripe.
We will resume processing orders as soon as the outage is restored, we apologize for any inconvenience caused and appreciate your patience. We also thank you for sharing this feedback, we will share it with the relevant team.
My post is here for reference: https://twitter.com/FreakyFwoof/status/1655140407829725184?s=20
Andre Louis reshared this.
Jakob Rosin
in reply to Andre Louis • • •Andre Louis
in reply to Jakob Rosin • • •Jakob Rosin
in reply to Andre Louis • • •rooktallon
in reply to Andre Louis • • •Andre Louis
in reply to rooktallon • • •rooktallon
in reply to Andre Louis • • •Andre Louis
in reply to rooktallon • • •Andre Louis
in reply to rooktallon • • •rooktallon
in reply to Andre Louis • • •Andre Louis
in reply to rooktallon • • •rooktallon
in reply to Andre Louis • • •Andre Louis
in reply to rooktallon • • •rooktallon
in reply to Andre Louis • • •Andre Louis
in reply to rooktallon • • •rooktallon
in reply to Andre Louis • • •Andre Louis
in reply to rooktallon • • •rooktallon
in reply to Andre Louis • • •rooktallon
in reply to Andre Louis • • •Andre Louis
in reply to rooktallon • • •rooktallon
in reply to Andre Louis • • •Ben Zanin
in reply to Andre Louis • • •We Want EVERYTHING! 🌹
in reply to Andre Louis • • •Andre Louis
in reply to We Want EVERYTHING! 🌹 • • •