Attention all #remoteIncidentManager technicians who may be assisting end users running macOS Sequoia: Recent changes in macOS Sequoia have created some challenges for our Remote Accessibility Module, which allows seamless assistance without revealing the technician’s disability. Due to changes in how #VoiceOver settings are managed in macOS Sequoia, visually impaired technicians may experience issues that disrupt their ability to perform tasks discreetly. We’ve identified these problems and are working with Apple’s Accessibility team to find a long-term solution, but we need your help to make sure this critical issue is prioritized. If you’ve experienced difficulties using RIM on macOS Sequoia, we encourage you to contact Apple’s Accessibility department - accessibility@apple.com - and politely but firmly advocate the prioritization of a reliable API that allows for safe, controlled adjustments to VoiceOver. Spread this message far and wide! Together, we can push for better accessibility and maintain the tools that empower visually impaired professionals, while fully preserving their dignity by preventing non-consensual disclosure of disability. Accessibility is a right to inclusivity, and true inclusivity in this case must allow for the fair and equal treatment of visually impaired technicians in this stage of the support process. #accessibility #inclusivity
Attention all #macOS users of #RemoteIncidentManager: As you may be aware, Apple is releasing macOS #Sequoia today. Every effort is being made to ensure Remote Incident Manager’s readiness for Sequoia as soon as possible. At the time of writing, we are hard at work addressing some challenges brought about by Sequoia. In particular, a new permissions condition currently strongly impacts the long-term viability of unattended sessions on Mac targets. The remote accessibility module on Mac targets has also been impacted. We are currently in talks with Apple support concerning these issues, and it is our hope to have a solution ready in due course. However, at this time, we strongly recommend remaining on macOS Sonoma if at all possible. We further recommend that you advise any Mac users you provide support/training to to hold off on updating to Sequoia as well. We will keep you apprised of further developments, and will give an all clear once Rim can be pronounced fit for use on Sequoia. We apologize for any inconvenience, and we thank you for your understanding and continued support.
Today, Aira has announced a landmark partnership that will make the process of receiving remote technical support even more accessible! By deploying our critically acclaimed #remoteIncidentManager across their team of agents dedicated to providing top notch visual interpretation, Aira explorers will now be able to effortlessly connect to an agent for help with any inaccessible task with nothing more than a simple keyword! Download RIM on your Windows or macOS machine today, it's completely free! getrim.app Soon, receiving computer assistance through Aira will be more accessible than ever! Read the announcement from @AiraVI for more information: aira.io/new-integration-free-r…
Aira is announcing a new integration with Pneuma Solutions’ Remote Incident Manager. Use is free for Explorers when calling Aira, and can streamline online tasks.
It's time to experience a never-before-seen level of independence in the field of remote technical support! Our critically acclaimed #RemoteIncidentManager is completely free from now through July 18th! Need to access your home desktop from your laptop while at the conventions? Need to provide some technical support to friends and family? Download Remote Incident Manager on your Windows or macOS machine and witness the power of fully accessible, cross-platform remote desktop access! For the next 18 days, it won't cost you a dime! getrim.app #acb24 #nfb24 #SightVillage24
At Pneuma Solutions we provide a seamless bridge between assistive technology and mission critical applications. Our line of products was built with stability…
The weekend doesn't start at midnight on Saturday, so why should your unlimited #RemoteIncidentManager weekend support time wait until then? Starting tonight, Friday evenings will be added to both new and existing weekend support packages! If you were on the fence, now's a great time to either purchase a weekend support package stand-alone, or add it to your existing plan! If you have an existing weekend support package, you don't have to do anything - other than enjoy more RIM time, that is! getrim.app/signup/rim #Accessibility #Inclusivity
Calling all current and prospective @bitsacb members! Beginning February 1st, we are offering an additional 30 minutes a day for our first of its kind #remoteIncidentManager! That's in addition to the 30 minutes allotted to all users for free. Join BITS and receive a full hour a day to provide best in class accessible #RemoteDesktop technical support! joinbits.org #accessibility #inclusivity #BreakingBarriers #BITS
RIMFest Is in Full Force, and There’s Free Admission! For the next 12 days, Everyone gets a chance to take #RemoteIncidentManager for a spin, absolutely free! Provide remote support to friends, family or anyone else via the world's only fully #accessible remote support program, absolutely free! Download your copy to your PC or Mac today, click the “Provide Help Now” button, register! Easy as one two three! pneumasolutions.com/products/r… download.pneumasolutions.com/r… download.pneumasolutions.com/r…
At Pneuma Solutions we provide a seamless bridge between assistive technology and mission critical applications. Our line of products was built with stability, affordability, and security in mind to…
Last week, our Remote Incident Manager hit a major milestone: cross-platform support! It was an exciting day for Mac OS users and support specialists across the board. But just how excited are you all?
Mac users: Time to celebrate! #RemoteIncidentManager 3.2.0, the first official version for Mac OS, is now officially released! We would like to thank all of the people who helped beta test this version of RIM and make it the best cross-platform remote support package it can be! pneumasolutions.com/remote-inc… #accessibility #InclusiveDesign
Never before has there been a remote access screen reader module for Mac OS. Never before has there been an all-round, fully accessible remote support package for Mac OS. And never before…
Another big-ticket item for our Mac crowd! Need to take a user through a software update? Help them through a system crash requiring a reboot? Our latest beta of #remoteIncidentManager can reboot the Mac, then automatically reconnect the Mac once it's logged back in! Current users should receive the update automatically. But if you're new, go give RIM a try! pneumasolutions.com/remote-inc… #accessibility #inclusiveDesign #remoteSupport
We would like to welcome you to the public beta for the Mac OS port of Remote Incident Manager (RIM) from Pneuma Solutions! Remote Incident Manager is the world's first cross-platform fully accessible…
We would like to welcome you to the public beta for the Mac OS port of Remote Incident Manager (RIM) from Pneuma Solutions! Remote Incident Manager is the world's first cross-platform fully accessible…
