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Attention all #macOS users of #RemoteIncidentManager:
As you may be aware, Apple is releasing macOS #Sequoia today. Every effort is being made to ensure Remote Incident Manager’s readiness for Sequoia as soon as possible. At the time of writing, we are hard at work addressing some challenges brought about by Sequoia. In particular, a new permissions condition currently strongly impacts the long-term viability of unattended sessions on Mac targets. The remote accessibility module on Mac targets has also been impacted. We are currently in talks with Apple support concerning these issues, and it is our hope to have a solution ready in due course. However, at this time, we strongly recommend remaining on macOS Sonoma if at all possible. We further recommend that you advise any Mac users you provide support/training to to hold off on updating to Sequoia as well. We will keep you apprised of further developments, and will give an all clear once Rim can be pronounced fit for use on Sequoia.
We apologize for any inconvenience, and we thank you for your understanding and continued support.


Some of you have been asking us about the #remoteIncidentManager integration with @AiraVI and what this means for pricing. Good news, no changes whatsoever!
Receiving assistance through RIM itself is completely free, in fact, if all you plan to use RIM for is receiving help, you need not even register an account! Therefore, receiving help from an Aira agent incurs no extra cost to your Aira plan!
#accessibility


Today, Aira has announced a landmark partnership that will make the process of receiving remote technical support even more accessible! By deploying our critically acclaimed #remoteIncidentManager across their team of agents dedicated to providing top notch visual interpretation, Aira explorers will now be able to effortlessly connect to an agent for help with any inaccessible task with nothing more than a simple keyword! Download RIM on your Windows or macOS machine today, it's completely free! getrim.app
Soon, receiving computer assistance through Aira will be more accessible than ever!
Read the announcement from @AiraVI for more information:
aira.io/new-integration-free-r…


It's time to experience a never-before-seen level of independence in the field of remote technical support! Our critically acclaimed #RemoteIncidentManager is completely free from now through July 18th! Need to access your home desktop from your laptop while at the conventions? Need to provide some technical support to friends and family? Download Remote Incident Manager on your Windows or macOS machine and witness the power of fully accessible, cross-platform remote desktop access! For the next 18 days, it won't cost you a dime! getrim.app
#acb24 #nfb24 #SightVillage24


The weekend doesn't start at midnight on Saturday, so why should your unlimited #RemoteIncidentManager weekend support time wait until then? Starting tonight, Friday evenings will be added to both new and existing weekend support packages! If you were on the fence, now's a great time to either purchase a weekend support package stand-alone, or add it to your existing plan! If you have an existing weekend support package, you don't have to do anything - other than enjoy more RIM time, that is!
getrim.app/signup/rim
#Accessibility #Inclusivity


Calling all current and prospective @bitsacb members! Beginning February 1st, we are offering an additional 30 minutes a day for our first of its kind #remoteIncidentManager! That's in addition to the 30 minutes allotted to all users for free. Join BITS and receive a full hour a day to provide best in class accessible #RemoteDesktop technical support!
joinbits.org
#accessibility #inclusivity #BreakingBarriers #BITS


RIMFest Is in Full Force, and There’s Free Admission!
For the next 12 days, Everyone gets a chance to take #RemoteIncidentManager for a spin, absolutely free! Provide remote support to friends, family or anyone else via the world's only fully #accessible remote support program, absolutely free! Download your copy to your PC or Mac today, click the “Provide Help Now” button, register! Easy as one two three!
pneumasolutions.com/products/r…
download.pneumasolutions.com/r…
download.pneumasolutions.com/r…


There's never been a better time to let us know how #remoteIncidentManager has impacted how you give or receive technical support! For the next two weeks, you can win outstanding prizes simply by commenting on our blog post and telling us all about it!
pneumasolutions.com/rim-it-to-…
#RIMItToWinIt #accessibility #inclusiveDesign #promotion


Mac users: Time to celebrate! #RemoteIncidentManager 3.2.0, the first official version for Mac OS, is now officially released!
We would like to thank all of the people who helped beta test this version of RIM and make it the best cross-platform remote support package it can be!
pneumasolutions.com/remote-inc…
#accessibility #InclusiveDesign


Another big-ticket item for our Mac crowd! Need to take a user through a software update? Help them through a system crash requiring a reboot?
Our latest beta of #remoteIncidentManager can reboot the Mac, then automatically reconnect the Mac once it's logged back in! Current users should receive the update automatically. But if you're new, go give RIM a try!
pneumasolutions.com/remote-inc…
#accessibility #inclusiveDesign #remoteSupport


Mac users, this one's for you! The latest beta of #remoteIncidentManager has implemented clipboard support! That's right, now you can seamlessly share text and files across a connection to any type of computer!
Go get yours today!
pneumasolutions.com/remote-inc…
#accessibility #inclusiveDesign