Hey #support guys who work in a #NOC or #datacenter or provide support for #vps hosting: if I open a support ticket about an issue, and the issue is resolved an hour later without a response to my ticket, what's the Etiquette here? Should I close the ticket as resolved without waiting for an answer? Or does that mess up your quotas or workflows or whatever? Is it impolite to close my own ticket when I notice the problem is fixed without waiting for your response? Am I taking away the satisfaction you get from closing a ticket? Or am I just making your life easier by saving you from dealing with yet one more customer.
Employee of a client calls me, absolutely furious. She has just arrived at the office and her laptop will not connect to the wifi. Clearly this network is broken. I suggest a couple of tests, like checking whether the network shows up (it does not) and trying a cable connection (nothing happens). So I timidly suggest checking whether there is actually power in the office, since there is construction going on. Boom. No power. She then asks me where the switch is to turn it back on. I have no idea, of course. Their electrical system is not exactly my responsibility. She snaps at me, asks why they even pay me, and hangs up with enough force that I can almost feel it.
I grin, although slightly annoyed. Luckily the people who work with her are nothing like that.
Half an hour later she calls again, apologizing deeply for how she treated me. She tells me she had a very rough night and even shares the details. Nearly thirty minutes on the phone, venting. Out of respect I will not retell anything, but she really should have stayed home today. She deserved it. She just did not want to tell her managers because she feared they would think she only wanted a longer weekend after yesterday’s holiday.
But her managers are not fools, and they immediately sent her home to rest and take care of her loved ones.
Too often honest people like her pay the price for those who act sly or arrogant. It is not fair, but the smart ones can tell the difference. Not always, but quite often.
My name is Thomas and I live in France and in the UK. I'm hosting Mohammed's campaign because Palestinians cannot host their own campaigns. If you've got any questions or if you'd like any proofs, I'm happy to provide you with these.
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Hi! I'm creating this request to be reunited with Mia, my support cat. She's been an essential part of my life for almost nine years, and due to financial constraints, I was unable to bring her with me when I immigrated from Venezuela. I would be incredibly grateful to anyone who is willing to donate and help me bring Mia back into my life. 🧡🤍🖤
Hello, my name is Oswaldo, and I'm creating this request to be reunited with Mia, my suppo… Oswaldo Bislick needs your support for Help me reunite with Mía
Why when I create a post and embed a video (I upload the video to my friendica storage) I always find it at the bottom of the page? I'll give you an example , I create the post like this
ABCabcAbcABC....I write something..... then I embed some videos from youtube like this,
I click on preview and everything is perfect , when I click on share, I publish my post, and I find the attachment of the video that I inserted at the end after the hashtags
What kind of formatting should I use? I've tried various combinations, I normally write my posts in Joplin notes, then I copy and paste. But I created this post directly "Create new Post" but nothing changes
In-Process is out, featuring: - The NV Access 2025 Roadmap - Thanks to our sponsors - Corporate support with Benevity - our new VPAT & Multiple key press timeout.
Ich habe, bevor @k9mail von @mozilla für @thunderbird übernommen wurde, immer monatlich über GitHub unterstützt. Da ich k9 weiterhin nutze, ging die Spende dieses Jahr an Mozilla. Das ist echt einfach gemacht in der App, schwupps über G-Pay. Ich konnte endlich mal die Gutscheine einlösen.
Unterstützt Open Source - mich würde auch interessieren was für Chromium Derivate die ganzen Google Hasser nutzen, anstatt Gecko. 🤷
65% of vision impaired people are over 50 years of age, despite making up only 20% of the world's population.
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