FML. SMH. All the whatever three-letter things you can think of today. #Nintendo customer support is abysmal, stupid, pointless, idiotic, and they take over a week between messages. The below conversation has taken three weeks to conclude, if you could even call it that...
Me: When trying to add a new member to family group, the email gets sent and I
receive confirmation, however the user cannot join. There are definitely *not* 8
members in group already, but no matter what I do, it always throws an error at
the other end.
Nintendo: Dear Customer,
Thank you for contacting the Nintendo Contact Centre Europe Team.
We understand that you are not able to join or add someone to a family group as you receive the error message that limitations have been applied.
Regrettably we are unable to provide assistance lifting the restriction, but we would like to inform you that if you join and leave a family group, your ability to join family groups may become restricted. The total number of people that can be in a family group is eight. The number of times you can join or leave a family group during a one-year period is limited based on the maximum number of family group members.
We apologize for not being able to offer you a more positive answer today. If you have any further questions, please do not hesitate to contact us again.
Additionally, we'd like to take this opportunity to ask you a few questions about your experience with us. We place high value on your feedback which will be helpful to improve our service.
The survey will be sent shortly to your email address. We are looking forward to your answers.
Kind regards,
Maria
Me: Hello.
Please be advised that in my initial message I stated very clearly that the number of participants in family group is below the stated maximum of 8.
There are *fewer* than 8 members in family group at this time, hence my query.
I can only assume that an AI produced a summary of the message instead of a human reading it with their own eyes.
Please read carefully, and if possible, please advise next steps.
thank you for your valuable time regarding this matter.
Nintendo: Dear Andre,
Thank you for contacting the Nintendo Contact Centre Europe Team.
Regrettably we are unable to provide assistance lifting the restriction
We apologize for not being able to offer you a more positive answer today. If you have any further questions, please do not hesitate to contact us again.
Kind regards,
Maria
