I know, it's been a lot the last two days, so I'm going to summarize some principles on why the "don't trust the organization" screaming bothers me:
Good orgs are _groups of people._ By casting doubt on the organization you're doubting the people in the community around you.
Good communities are built on trust. If you don't trust the people around you, you cannot be relied on by those same people. It takes a lot of effort to reintegrate into a healthy community if they're used to no trust organization.
That work is important, but it cannot come at the cost of reducing overall trust in the community. You cannot let a distrustful troll cause damage and expect to keep a high trust community.
This is the tension at the heart of community management and why folks who do a lot of it have very different ways of talking about bad actors than average.
Also, all of this should be culture. Community managers are people too, and communities should outlive their current people.
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in reply to Ivan Stloukal • • •