I work at two libraries.
One hasn't received the Sunday paper in like a month despite paying for it and reporting that problem each Sunday & Monday.
The other hasn't received any papers in over a month because of an invoicing problem, the phone number on the invoice is disconnected, the consumer facing customer support says "that's not an account" and they don't respond to emails to the email they specifically tell you to email. My most recent email subject is "please let me pay you".
Maybe I should contact the reporters to see if they'd run a story on this?
Toni Barth
in reply to Michael Marshall • • •Michael Marshall
in reply to Toni Barth • • •